9.8
SpotScore
Intercom Reviews in July 2026: User Ratings, Pros & Cons
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Intercom Reviews & Ratings
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Spotsaas Editor’s POV
Intercom stands out as a versatile and intuitive customer support tool according to recent user reviews. Users appreciate its user-friendly interface, ease of navigation, and efficient setup process. The tool offers valuable insights at users' fingertips, aiding in seamless customer communication and support. The AI-enabled chat capabilities and knowledge base ...Read more
Intercom pros and cons
Easy-to-navigate interface that makes it easy to navigate and use.
Efficient automation capabilities, saving time and effort for users.
Rich insights and analytics features for better customer support.
AI-enabled chat and knowledge base that enhances customer interactions.
Some users may find the richness of features and customization options overwhelming without proper guidance.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities.
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Showing 1861-1870 out of 2496
AU
Anonymous User
09/01/20
"Being able to arrange and capture customer inquiries in a professional manner."
What do you like best about Intercom? The customer's information and contact person is shown because of the easy integration with salesforce. What do you dislike about Intercom?
AU
Anonymous User
09/01/20
"The messages & campaigns have issues and Very bad support provided"
What do you like best about Intercom? Overall, I like the support features provided, the messages and campaigns are easy to set up What do you dislike about Intercom?
AU
Anonymous User
08/31/20
"Easy software because it lacks a little customization"
What do you like best about Intercom? Intercom is incredibly user friendly and a pleasure to interact with. It provides a quick way to make your customers happy and engaged through the bots, emojis, and GIFs.
AU
Anonymous User
08/31/20
"Easy software because it lacks a little customization"
What do you like best about Intercom? Intercom is incredibly user friendly and a pleasure to interact with. It provides a quick way to make your customers happy and engaged through the bots, emojis, and GIFs.
RN
Ritah N
08/26/20
"Time Saving"
What do you like best about Intercom? Intercom saves time, fact that it puts everything together. This helps us assist our customers on real time, i love everything about it. It eases my work. i am already excited about the experience.
RM
Rodrigo M
08/24/20
"Excelent tool for messaging and automation"
What do you like best about Intercom? I like the possibility of make automatic responses to my customers and how i can be helping them in real time. I like that i can also chat with them using the app on my phone.
AU
Anonymous User
08/24/20
"Exceptional"
What do you like best about Intercom? Real time engagement and screen shot sharing What do you dislike about Intercom?
AU
Anonymous User
08/20/20
"It is easy to use, I like that we can check statistics and it is comfortable to talk to customers"
What do you like best about Intercom? I like that it is really easy to talk to customers, we can use emojy, we can check if they looked into the message, if they are online etc
SK
Sajjan K
08/18/20
"Best app for client interaction"
What do you like best about Intercom? Easy to use from both sides and supports the file uploading which we find the most helpful thing while supporting a client. Also, we can have a previous chat history for reference if the same clients come again.
AU
Anonymous User
08/17/20
"Fast, convenient and filtered communications between you and your user base"
What do you like best about Intercom? The best part about Intercom is that I am able to help customers with their problems as they are experiencing them. I also appreciate how easy it is to add Help Articles to the help centre.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].