9.8
SpotScore
Intercom Reviews in July 2026: User Ratings, Pros & Cons
Boost your sales, keep your customers, and grow.
Add to compare
Starts from $59 / Month
Intercom Reviews & Ratings
Are you using Intercom?
Spotsaas Editor’s POV
Intercom stands out as a versatile and intuitive customer support tool according to recent user reviews. Users appreciate its user-friendly interface, ease of navigation, and efficient setup process. The tool offers valuable insights at users' fingertips, aiding in seamless customer communication and support. The AI-enabled chat capabilities and knowledge base ...Read more
Intercom pros and cons
Easy-to-navigate interface that makes it easy to navigate and use.
Efficient automation capabilities, saving time and effort for users.
Rich insights and analytics features for better customer support.
AI-enabled chat and knowledge base that enhances customer interactions.
Some users may find the richness of features and customization options overwhelming without proper guidance.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities.
Filter results
Sort by :
Showing 1771-1780 out of 2496
ST
Shane T
11/12/20
"Most useful software I use"
What do you like best about Intercom? In the old days, you would get a "ticket" system. Now, the best way to handle your customer support queue is Intercom. It is like the difference between night and day. There is a complete workflow to communicate with clients and there is another complementary complete workflow to communicate with internal team members about the clients' requests.
AU
Anonymous User
11/12/20
"Amazing Platform, would recommend it to everyone who want to grow their Business"
What do you like best about Intercom? The platform is full of rich features which really helps you see grow your Business and interact with your lead/customer The reports are really powerful and the platform very simple and elegant, there have been many changes which are making Intercom the only place to go and have All In One.
WK
Wendy K
11/12/20
"The all-in-one wizard"
What do you like best about Intercom? Easily integrable with many other tools we're using. The tracking options are infinite and incredibly useful for giving our customers the best onboarding experience. The UX of the software is top-notch and very easy for anyone to understand.
AU
Anonymous User
11/12/20
"360 degree customer experience across Lead capture, Customer Support, Onboarding and help articles"
What do you like best about Intercom? Customers are provided the same seamless experience from lead capture on a website, to Customer Support, Onboarding message, and integrated help articles. You could get the same functionality from using combinations of different tools from other vendors but that would ask the seamless and consistent experience that Intercom gives our customers
HL
Harry L
11/12/20
"Amazing software I would recommend for any company"
What do you like best about Intercom? The help centre, walkthroughs and email support is top tier compared to other softwares and they really make the UX experience simple but without compromising on the capabilities. I love the personalisation you can achieve with Intercom, you can be really creative with app pop ups, emails and messaging. The support is also super helpful and personal.
AU
Anonymous User
11/12/20
"Very useful!"
What do you like best about Intercom? Extremely helpful, tons of new features being released constantly. What do you dislike about Intercom?
TP
Tika P
11/12/20
"Intercom is great and constantly improving!"
What do you like best about Intercom? 1) Intercom has been gracefully integrated into our iOS app and web site. The messenger box is non-intrusive to our UI / UX.
SS
Selina S
11/12/20
"Amazing features and great usability"
What do you like best about Intercom? We use intercom to support our customers via an in-tool chat also we really love working with the outbound messaging features to reach out to our customers. The intercom service is also really fast, always polite and helpful.
AU
Anonymous User
11/12/20
"Good communication tool!"
What do you like best about Intercom? The auto-suggestions of articles from Intercom to customers What do you dislike about Intercom?
JN
Joel N
11/12/20
"Its been a great experience for me and our customer base as a startup."
What do you like best about Intercom? focused on conversations and scale and has actionable features What do you dislike about Intercom?
Free vendor scorecard
Evaluate Intercom objectively with the live chat software scorecard
A weighted live chat software vendor scorecard to score Intercom against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].