Intercom Reviews in July 2026: User Ratings, Pros & Cons

"End User Support is Just the Beginning"

What do you like best about Intercom? From an administrative standpoint, Intercom is very intuitive and user friendly. The canned reports make quantifying the impact we are looking for available instantly. From a user standpoint, after a brief 10 minute walk through, our staff were ready to get started which is great. From an end user standpoint, we are seeing instant results around the helpfulness of live chat, as well as beginning to have a better understanding of where our users are ...

"Great tool to support any company!"

What do you like best about Intercom? We started to use Intercom to communicate quickly and easily with your customers. Searching for conversations and group customers in specific segments is really easy. What I love more than anything is the additional amount flags, product tour packages, portable ads that are continuously presented by the Intercom team. With the continuous innovation and excellent customer service, you really speak out from monarch. Moreover, their onboarding is how I ...

"It allows to attract potential clients !!"

What do you like best about Intercom? It is a powerful tool that helps us improve the way in which our potential clients communicate with support departments, being able to provide an excellent experience and interaction with successful results, solving questions and concerns more quickly. It has a very agile, clean and intuitive interface, in turn it offers several functions such as live chat, email support, product tours, frequently asked questions and more features to improve this process.

"Fantastic for CS Intervention"

What do you like best about Intercom? Intercom is easy for the end user to use; intuitive and simple in nature, the applet works well on our site in mobile and web browsing.

"A great software with an amazing potential"

What do you like best about Intercom? There are three features that I mostly worked with so far on this massive software. These are - i) Customized Product Tour

"I already did recommend Intercom to few of my friends and family who run their own businesses"

What do you like best about Intercom? 1. I love the way Intercom gives a product tour to new users and assists them in guiding through the features available by pin pointing the features of interest and providing a brief a knowledge of what a function or feature maybe.

"Intercom has lost its way (from a customer who's been with them since 2014)"

What do you like best about Intercom? Fast access to customer information. Efficiencies as an all-in-one solution. What do you dislike about Intercom?

"Awesome"

What do you like best about Intercom? I like the support services. They resolve the issue right away and on point. I like the platform itself, it's a total package. We can communicate with our workers and we can also have links to their profile and payroll which is very helpful.

"Very nice experience"

What do you like best about Intercom? I like a lot the way it organises the business and my working team, i also like that the clients rate us in regard of our attention and kindness. That is actually useful for the team to know how is doing, and it's make it easy to establish goals as a team.

"Intercom is great for comms and marketing!"

What do you like best about Intercom? The customer data and realtime marketing What do you dislike about Intercom?