9.8
SpotScore
Intercom Reviews in July 2026: User Ratings, Pros & Cons
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Intercom Reviews & Ratings
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Spotsaas Editor’s POV
Intercom stands out as a versatile and intuitive customer support tool according to recent user reviews. Users appreciate its user-friendly interface, ease of navigation, and efficient setup process. The tool offers valuable insights at users' fingertips, aiding in seamless customer communication and support. The AI-enabled chat capabilities and knowledge base ...Read more
Intercom pros and cons
Easy-to-navigate interface that makes it easy to navigate and use.
Efficient automation capabilities, saving time and effort for users.
Rich insights and analytics features for better customer support.
AI-enabled chat and knowledge base that enhances customer interactions.
Some users may find the richness of features and customization options overwhelming without proper guidance.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities.
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Showing 1681-1690 out of 2496
MS
Maksim S
01/31/21
"Very cool service"
What do you like best about Intercom? Reporting and pricing and of course the support service What do you dislike about Intercom?
AU
Anonymous User
01/30/21
"Very good for live support"
What do you like best about Intercom? It's a compact and easy-to-use to establish a nice support system. What do you dislike about Intercom?
RS
Raquel S
01/30/21
"Amazing tool!"
What do you like best about Intercom? The tool is super easy to create mass communications. What do you dislike about Intercom?
A
Adele
01/27/21
Well-designed interface, useful integrations, and awesome support team
PROS: Intercom is user-friendly. They have a commendable support team and their custom bots allow for greater customer participation. We have trained new employees for customer support in using Intercom and they learned how to navigate it quite fast.
RC
Ray C
01/27/21
"Intercom and its many uses in day to day life"
What do you like best about Intercom? Lay out is clean, more intuitive than other mass mailing or mass communication soft ware. Support team are super helpful and respond with genuine care and interest in making the user experience and program better. Ability to track conversations and tag what popular questions or topics make self help from a user perspective easy to manage.
AU
Anonymous User
01/25/21
"Ideal for customer service staff"
What do you like best about Intercom? Intercom feels like it was made by people who have worked in customer service. It makes things simple and efficient. The snooze and saved replies are especially useful
PG
Pavel G
01/25/21
"All-in-one kit for a product marketer"
What do you like best about Intercom? The number of communicating with users is jawdropping. We have both web and mobile apps as a single solution, and we can reach different segments of users with a specific value from just the way they would love to!
GD
Gabriela D
01/25/21
"Best chat tool ever"
What do you like best about Intercom? You can save answers and also check the previous chats of the customer What do you dislike about Intercom?
RM
Rafael M
01/22/21
"The best support and lead capture"
What do you like best about Intercom? Internal support, it is super easy to communicate with some one from Intercom, and Early Stage Program, me as a Business Owner, was super importan to have the best platforms on my website, and this was a life saver
M
Misty
01/21/21
Good but a bit pricey customer service tool
PROS: I like the software’s user-friendliness. It is very easy to log into the system and get started with my job. Also, special mention to the platform’s new tour feature. Even though we have to pay $120 per month for it, it is simply incredible and I love it.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].