9.8
SpotScore
Intercom Reviews in July 2026: User Ratings, Pros & Cons
Boost your sales, keep your customers, and grow.
Add to compare
Starts from $59 / Month
Intercom Reviews & Ratings
Are you using Intercom?
Spotsaas Editor’s POV
Intercom stands out as a versatile and intuitive customer support tool according to recent user reviews. Users appreciate its user-friendly interface, ease of navigation, and efficient setup process. The tool offers valuable insights at users' fingertips, aiding in seamless customer communication and support. The AI-enabled chat capabilities and knowledge base ...Read more
Intercom pros and cons
Easy-to-navigate interface that makes it easy to navigate and use.
Efficient automation capabilities, saving time and effort for users.
Rich insights and analytics features for better customer support.
AI-enabled chat and knowledge base that enhances customer interactions.
Some users may find the richness of features and customization options overwhelming without proper guidance.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities.
Filter results
Sort by :
Showing 1591-1600 out of 2496
TB
Tom B
03/31/21
"The most comprehensive, and the easiest support tool to setup and use"
What do you like best about Intercom? Compared to similar platforms Intercom has a many more integrations which we find super useful. It's simple to get started, yet extremely powerful and you dig deeper.
AU
Anonymous User
03/30/21
"Intercom is Awesome!"
What do you like best about Intercom? Intercom is best for business as it seemlessly integrates and connects our team. What do you dislike about Intercom?
AU
Anonymous User
03/29/21
"Love the ease of intercoms"
What do you like best about Intercom? Intercoms are a quicker way of helping the customer. They can still be just as informal or as formal as you like. What do you dislike about Intercom?
SH
Samuel H
03/28/21
"Fast and reliable customer support system"
What do you like best about Intercom? It is the most convinient form of communicating with our external environment by providing email support and live chat features
W
Wilburn
03/27/21
An interesting live chat system
PROS: Intercom Live Chat's user interface is striking and is intuitive enough that anyone in our team can maximize it. Our team is still a small one and it helps that Intercom allows colleagues to see each other's chat boxes. This allows anyone in support to pick up where a conversation left off to resolve customers' issues immediately. Furthermore, the support team of Intercom is a reliable one.
DO
Derek O
03/26/21
"Powerfull tools"
What do you like best about Intercom? Being able to track customer engagement and take actions as send the right message at the right time. What do you dislike about Intercom?
DO
Derek O
03/26/21
"Powerfull tools"
What do you like best about Intercom? Being able to track customer engagement and take actions as send the right message at the right time. What do you dislike about Intercom?
IV
Ilya V
03/25/21
"All-in-one solution to stay in touch with your clients"
What do you like best about Intercom? Great support, a set of features that covers almost every level of customer interactions, Product Tours. What do you dislike about Intercom?
AU
Anonymous User
03/25/21
"Excellent Customer relationship tool with an easy to use interface and top-notch support team"
What do you like best about Intercom? I've been in contact with various members of their support team and everyone has been excellent. Quick to respond and always following up. They've always given me a good explanation for every question I ask and then directed me to their knowledge base.
SH
Sebastian Hartmann Westphael E
03/25/21
"Seems like a simple and easy-to-use solution"
What do you like best about Intercom? That I can automate a lot of processes in my support role What do you dislike about Intercom?
Free vendor scorecard
Evaluate Intercom objectively with the live chat software scorecard
A weighted live chat software vendor scorecard to score Intercom against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].