9.8
SpotScore
Intercom Reviews in July 2026: User Ratings, Pros & Cons
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Intercom Reviews & Ratings
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Spotsaas Editor’s POV
Intercom stands out as a versatile and intuitive customer support tool according to recent user reviews. Users appreciate its user-friendly interface, ease of navigation, and efficient setup process. The tool offers valuable insights at users' fingertips, aiding in seamless customer communication and support. The AI-enabled chat capabilities and knowledge base ...Read more
Intercom pros and cons
Easy-to-navigate interface that makes it easy to navigate and use.
Efficient automation capabilities, saving time and effort for users.
Rich insights and analytics features for better customer support.
AI-enabled chat and knowledge base that enhances customer interactions.
Some users may find the richness of features and customization options overwhelming without proper guidance.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities.
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Showing 1551-1560 out of 2496
VN
Victoria N
04/19/21
"Intercom is amazing and really complety but it's expensive por Brazilian costumers"
What do you like best about Intercom? I think intercom has EVERYTHING, absolutely everything that a company needs to have the perfect customer service. What do you dislike about Intercom?
RH
Rebecca H
04/19/21
"Helps us tackle customer service better"
What do you like best about Intercom? Incorporating Intercom into our user platform has been especially helpful for us in better assisting our customers! The Intercom team is also extremely helpful when it comes to any questions we may have.
AU
Anonymous User
04/19/21
"Great tool for managing the interaction with customers or leads"
What do you like best about Intercom? I like how the knowledge base is written and structured. It helped me find the answers to all my questions. What do you dislike about Intercom?
FD
Federico d
04/19/21
"Interacting with Intercom"
What do you like best about Intercom? It's very friendly. Very flexible. Quite easy to learn and use, and intuitive. I can't compare to other CRMs, but it beats traditional ticketing systems any day. I like how you can add and manage a lot of data with conversations.
MM
Marianne M
04/19/21
"Positively surprising"
What do you like best about Intercom? The outbound automation. The fact that the set up is quite easy and accessible for every one. No need to be an engineer.
SW
Shogo W
04/19/21
"All the features you need for customer success"
What do you like best about Intercom? [Conversational Support] - Multiple people are managing chat support, but it is easy to see who is in charge of which chat.
MP
Michele P
04/19/21
"Intercom keeps me personally connected to my leads and users"
What do you like best about Intercom? - Conversations with customers feels natural and modern - I have context about their usage and user data while conversing with them/troubleshooting issues.
SG
Semipe G
04/19/21
"It has been a good experience and the ease of use is my best feature yet"
What do you like best about Intercom? I like Intercom because it is easy to use and there are no complications to how each feature is meant to be used. What do you dislike about Intercom?
DM
Danil M
04/19/21
"Intercom CRM"
What do you like best about Intercom? - Setting up ongoing and one-off emails or bots takes no more than 5-10 minutes each. - Getting different teams assigned to different support requests or email responses.
CA
Claudia A
04/19/21
"Intercom"
What do you like best about Intercom? I like the easy accessibility of the tool. It's really intuitive to understand how to put together your standard procedures, and they are easy to review and adapt.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].