9.8
SpotScore
Intercom Reviews in July 2026: User Ratings, Pros & Cons
Boost your sales, keep your customers, and grow.
Add to compare
Starts from $59 / Month
Intercom Reviews & Ratings
Spotsaas Editor’s POV
Intercom stands out as a versatile and intuitive customer support tool according to recent user reviews. Users appreciate its user-friendly interface, ease of navigation, and efficient setup process. The tool offers valuable insights at users' fingertips, aiding in seamless customer communication and support. The AI-enabled chat capabilities and knowledge base ...Read more
Intercom pros and cons
Easy-to-navigate interface that makes it easy to navigate and use.
Efficient automation capabilities, saving time and effort for users.
Rich insights and analytics features for better customer support.
AI-enabled chat and knowledge base that enhances customer interactions.
Some users may find the richness of features and customization options overwhelming without proper guidance.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities.
Filter results
Sort by :
Showing 1371-1380 out of 2496
FM
Francis M
06/11/21
"its easy to get started with intercom and setting up on your website"
What do you like best about Intercom? I like how the intercom support team are always available to help What do you dislike about Intercom?
MB
Max B
06/10/21
"Interview - Doing support the smart way"
What do you like best about Intercom? Intercom allows you to easily build your own integrations using their Canvas SDK. This makes it very easy to build rich interactions with your users and automate processes. We have created an integration that automates a lot of our everyday support needs, and we can segment our customers and provide these tools to intelligent hands automatically.
CN
Carolina N
06/10/21
"Simple & effective"
What do you like best about Intercom? Simplicity, being able to communicate with customers fast. What do you dislike about Intercom?
BM
Benjamin M
06/08/21
"Technical support to customers"
What do you like best about Intercom? Customer communication is easy and straightforward What do you dislike about Intercom?
BM
Benjamin M
06/08/21
"Technical support to customers"
What do you like best about Intercom? Customer communication is easy and straightforward What do you dislike about Intercom?
AU
Anonymous User
06/08/21
"Intercom product tours are great!"
What do you like best about Intercom? Intercom is easy to use when we want to create in-app message and product tours. Intercom is clean and sleek and easy for our clients to engage with.
AU
Anonymous User
06/08/21
"Awesome marketing automation tool"
What do you like best about Intercom? The features are complete and allow to create a broad and complex marketing automation strategy. Onboarding, sales and support messages are easy to integrate. The SDK makes it easy to integrate into different digital products, from websites to mobile apps. It also offers a broad range of integrations that are very useful and saves a lot of time.
AU
Anonymous User
06/08/21
"Intercom product tours are great!"
What do you like best about Intercom? Intercom is easy to use when we want to create in-app message and product tours. Intercom is clean and sleek and easy for our clients to engage with.
UK
Ujjwal K
06/07/21
"Perfect Solution for Customer Support & Sales Acquisition, but need to work on pricing."
What do you like best about Intercom? They have a perfect onboarding process; they have the best platform to help businesses maintaining B2C relationships in real-time. And easy funnel management and social integrations.
AU
Anonymous User
06/07/21
"I find intercom to be very useful and helps you organize you customer support team very well"
What do you like best about Intercom? The notes, the macros, and the operator in intercom What do you dislike about Intercom?
Free vendor scorecard
Evaluate Intercom objectively with the live chat software scorecard
A weighted live chat software vendor scorecard to score Intercom against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].