9.8
SpotScore
Intercom Reviews in July 2026: User Ratings, Pros & Cons
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Intercom Reviews & Ratings
Spotsaas Editor’s POV
Intercom stands out as a versatile and intuitive customer support tool according to recent user reviews. Users appreciate its user-friendly interface, ease of navigation, and efficient setup process. The tool offers valuable insights at users' fingertips, aiding in seamless customer communication and support. The AI-enabled chat capabilities and knowledge base ...Read more
Intercom pros and cons
Easy-to-navigate interface that makes it easy to navigate and use.
Efficient automation capabilities, saving time and effort for users.
Rich insights and analytics features for better customer support.
AI-enabled chat and knowledge base that enhances customer interactions.
Some users may find the richness of features and customization options overwhelming without proper guidance.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities.
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Showing 1141-1150 out of 2496
AU
Anonymous User
10/27/21
"Great and support is helpful"
What do you like best about Intercom? I like all the information stored about the users and leads. The reports are easy to customize. And if you get stuck their support team is fast and patient.
AU
Anonymous User
10/27/21
"I got everything I need for the job at hand."
What do you like best about Intercom? I think the feature I most often use is putting hyperlinks. I find it an organized manner to send over solutions to my customers.
AU
Anonymous User
10/27/21
"Managing inbound support through cross-functional collaboration within teams made easy"
What do you like best about Intercom? There are tons of great support features for internal use, such as Inbox Rules, filter views, easy-to-navigate Inbox, and conversation data reporting. Available app integrations like Slack, Zapier, and Typeform make the task more accessible for everyone to collaborate and increase awareness through different internal teams.
AU
Anonymous User
10/27/21
"Customer Support Specialist"
What do you like best about Intercom? The friendly interface and convenient analytics What do you dislike about Intercom?
B
Brenden
10/26/21
Great customer support and lead generation tool
PROS: Our customers have been benefiting from getting support through this app. Articles, help guides, and chatbots are all very useful for them when they have queries regarding our product. We also appreciate that the platform is available in Portuguese.
AU
Anonymous User
10/26/21
"Great UI and easy to use!"
What do you like best about Intercom? I like the idea of adding your own macros or saved replies. This is easy access to most answers that we provide to our clients.
AU
Anonymous User
10/26/21
"Financial Analyst"
What do you like best about Intercom? UI is very easy to navigate. The teams love it. What do you dislike about Intercom?
G
Gwendolyn
10/23/21
We are very satisfied with Intercom so far
PROS: This app has the best customer-facing interface among the products that offer the same service. The setup of chatbots is fast and trouble-free in Intercom. Both our clients and the customer support team benefited from using this to communicate with each other. In-app messaging and customer segmentation and targeting functions are some of the things I like about this product. Our team is looking into the possibility of utilizing the sales and marketing tools that are also integrated ...
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AU
Anonymous User
10/23/21
"Best customer support app. Period."
What do you like best about Intercom? Intercom's ability to manage multiple customers simultaneously, providing on-the-fly analytics, and prioritizing customers is a breeze, just like everything else.
AU
Anonymous User
10/22/21
"The most convenient way to manage conversations and customers."
What do you like best about Intercom? The high amount of integration it offers. What do you dislike about Intercom?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].