9.8
SpotScore
Intercom Reviews in July 2026: User Ratings, Pros & Cons
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Intercom Reviews & Ratings
Spotsaas Editor’s POV
Intercom stands out as a versatile and intuitive customer support tool according to recent user reviews. Users appreciate its user-friendly interface, ease of navigation, and efficient setup process. The tool offers valuable insights at users' fingertips, aiding in seamless customer communication and support. The AI-enabled chat capabilities and knowledge base ...Read more
Intercom pros and cons
Easy-to-navigate interface that makes it easy to navigate and use.
Efficient automation capabilities, saving time and effort for users.
Rich insights and analytics features for better customer support.
AI-enabled chat and knowledge base that enhances customer interactions.
Some users may find the richness of features and customization options overwhelming without proper guidance.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities.
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Showing 1071-1080 out of 2496
WT
Wandile T
11/25/21
"easy and simple to assist customers ."
What do you like best about Intercom? the macro responses help to answer customer's questions What do you dislike about Intercom?
AU
Anonymous User
11/24/21
"Most friendly, helpful, clever customer service"
What do you like best about Intercom? They genuinely want to help you. They always get back to you. What do you dislike about Intercom?
SG
Srinivas G
11/24/21
"Intercom at it's best"
What do you like best about Intercom? The ticket handling is the best part. Intercom makes it easier to locate professionals and partners using, even a small bit of information. The Quick links are good.
AM
Alexis Marie G
11/23/21
"Giving the best customer experience through the help of Intercom"
What do you like best about Intercom? There is so much to love about Intercom, though generally, this support platform allows our teams to give the best customer experience. As someone from the Sales team, Intercom enables me to win deals through a customer-centric approach!
CF
Christina F
11/23/21
"A great asset for our email campaigns"
What do you like best about Intercom? Intercom recently moved their emails from campaigns to series. There was a little learning curve getting used to the series function, but it has opened up a whole new world of possibilities for us in terms of communicating with our customers. We are excited to use this function and grow our email series for all of our customers.
AU
Anonymous User
11/23/21
"Over-priced, dumb software with crappy service"
What do you like best about Intercom? We are dependent on intercom because the majority of our user and customer interaction starts with chat. As a freemium, Saas company where more than 60% of our new customers purchase w/out a zoom call, being responsive on chat is critical to our sales and retention strategies. We have 2k+ chats every month. It is user-friendly for our support team and allows us to measure our response times very granularly. We also use Intercom's nurturing messages to ...
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AU
Anonymous User
11/22/21
"It works relatively well"
What do you like best about Intercom? I like that support is always there to help you when you need it. What do you dislike about Intercom?
AU
Anonymous User
11/22/21
"Friendly helpful staff"
What do you like best about Intercom? Saved responses are great, helpful friendly staff. Also very hackable solutions like getting saved responses in json format was super helpful when I asked for it.
AU
Anonymous User
11/22/21
"Great software with suboptimal settings and support"
What do you like best about Intercom? The platform is easy to set up, create permissions, and get campaigns running. The operators and messaging routing makes complete sense and has a great UI to help users get onboarded.
ML
Marie Loana M
11/22/21
"Very good CS in place and solution"
What do you like best about Intercom? Availability of customer service. The number of features available and how the tool seems to grow with the users. I also really enjoy the user guides, really well done.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].