9.8
SpotScore
Intercom Reviews in July 2026: User Ratings, Pros & Cons
Boost your sales, keep your customers, and grow.
Add to compare
Starts from $59 / Month
Intercom Reviews & Ratings
Spotsaas Editor’s POV
Intercom stands out as a versatile and intuitive customer support tool according to recent user reviews. Users appreciate its user-friendly interface, ease of navigation, and efficient setup process. The tool offers valuable insights at users' fingertips, aiding in seamless customer communication and support. The AI-enabled chat capabilities and knowledge base ...Read more
Intercom pros and cons
Easy-to-navigate interface that makes it easy to navigate and use.
Efficient automation capabilities, saving time and effort for users.
Rich insights and analytics features for better customer support.
AI-enabled chat and knowledge base that enhances customer interactions.
Some users may find the richness of features and customization options overwhelming without proper guidance.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities.
Filter results
Sort by :
Showing 1061-1070 out of 2496
AU
Anonymous User
11/29/21
"A great help center resource"
What do you like best about Intercom? Ease of use or both the end-user & Admin as well as the ability to analyze a customer's use within our product. What do you dislike about Intercom?
VG
Vanessa G
11/29/21
"Amazing and very complete tool"
What do you like best about Intercom? Intercom is a very complete tool, that allows Customer Sucess teams to connect to clients and to be better every day. The webinars, blog posts, and academy are very useful, especially when starting working as CS.
AU
Anonymous User
11/29/21
"Top notch features"
What do you like best about Intercom? Intercom provides an incredible range of features to bring your saas product to life. The ability to put help articles directly into your website combined with chat features allows you to give your customers a 5 star experience. It seems like every possible user path has been thought through and it's just a matter of you fitting that to your own product to make it happen. Overall, it has improved our user experience substantially and empowered our ...
Read more
MG
Michelle G
11/29/21
"Intercom is an amazing product and it evolves in a light-speed basis."
What do you like best about Intercom? -I can create infinite possible segments to address the right communication to the right public and keep track of the conversion rate over time.
AU
Anonymous User
11/28/21
"Intercom frequently stops working or freezes. Sending error happens frequently."
What do you like best about Intercom? Be able to send the bulk messages. Tagging is somewhat helpful. What do you dislike about Intercom?
AU
Anonymous User
11/26/21
"Using intercom to launch surveys and advertise new features"
What do you like best about Intercom? Variety of no-code communicational features available: carousels, mobile push, etc. Analytics that is available for launched messages.
BO
Benard O
11/26/21
"Best Customer Contact Tool"
What do you like best about Intercom? Coworking, very easy to use, can automate everything! What do you dislike about Intercom?
AU
Anonymous User
11/26/21
"Using intercom to launch surveys and advertise new features"
What do you like best about Intercom? Variety of no-code communicational features available: carousels, mobile push, etc. Analytics that is available for launched messages.
CG
Con G
11/25/21
"Great customer communication platform!"
What do you like best about Intercom? Have been using Intercom for the last 2 or 3 years, it's a great all on one platform for support, sales and for email marketing. The Intercom are also very responsive and are willing to help to resolve all of your issues!
AB
Andrea B
11/25/21
"Customer support and sales totally non-existent!"
What do you like best about Intercom? Help center and bot User interface and experience What do you dislike about Intercom?
Free vendor scorecard
Evaluate Intercom objectively with the live chat software scorecard
A weighted live chat software vendor scorecard to score Intercom against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].