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9.3

SpotScore

Insightly - CRM Software

Insightly Reviews in July 2026: User Ratings, Pros & Cons

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4.16

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Insightly Reviews & Ratings

4.16

Very Good

Based on 879 ratings & 877 reviews

Rating Distribution

Excellent

(502)

Very Good

(253)

Good

(72)

Poor

(40)

Terible

(10)

Spotsaas Editor’s POV

Insightly CRM stands out as a user-friendly and customizable platform for businesses aiming to improve sales processes and centralize customer data. Its strengths lie in its adaptability to various organizational needs, offering features such as pipeline tracking, task automation, and contact management. Users appreciate its ability to seamlessly integrate with ...Read more

Insightly pros and cons

  • Insightly helps manage contacts, leads, deals, and opportunities, offering a unified platform for sales and marketing teams.

  • The built-in real-time messaging feature makes collaboration easy, keeping teams aligned on deals and client communications.

  • Insightly syncs with Outlook and Gmail, simplifying the process of organizing contacts and tracking communications.

  • The clean interface makes it easy for teams to adapt quickly and start using the platform effectively.

  • While useful for basic CRM tasks, Insightly's reporting tools could be more capable for advanced analytics.

  • The mobile app doesn't offer the same range of features as the desktop version, which could limit productivity on the go.

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Showing 441-450 out of 877

AU

Anonymous User

05/30/19

4.5 out of 5

"Insightly is fantastic"

What do you like best about Insightly CRM? The design is flexible and user-friendly. I am satisfied with the automation of processes because it increases the productivity of our team. Manage relationships with contacts and sales projects without problems. The dashboards provide detailed sales information, they also work as a basis to evaluate the performance of the team. It is also possible to improve the performance of the software as it allows integration with a wide variety of management ...

Read more

AU

Anonymous User

05/24/19

4.5 out of 5

"Insightly CRM is a flexible tool"

What do you like best about Insightly CRM? I like Insightly because it is a lightweight application that fits our needs. It is a key tool in our sales and marketing operations, as it manages complex customer networks in a successful manner. It's also great for automating workflow, which saves time and helps us work efficiently. It is good for managing email communications and integrates with a wide range of applications (Gmail, Slack, others). What do you dislike about Insightly CRM? I have ...

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AU

Anonymous User

05/12/19

4.5 out of 5

"It helps us to discover business opportunities"

What do you like best about Insightly CRM? The graphic interface is user friendly. It is not difficult to setup. Streamlines the sales process, strengthens relationships with customers and helps us discover ways to connect with leads. Insightly is a powerful software automating our workflow and helps us increase our sales rate. I think it is a key tool for our sales department. What do you dislike about Insightly CRM? Currently I have no complaints about Insightly, as it provides us with ...

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AU

Anonymous User

05/09/19

4.5 out of 5

"An all-in one approach to CRM"

What do you like best about Insightly CRM? Insightly offers multiple features and integrates among them easily and seamlessly. Tagging provides a personalized filing system for later use. What do you dislike about Insightly CRM? Customizing entry methods can sometimes be difficult to find in the tools and settings What problems is Insightly CRM solving and how is that benefiting you? Maintaining accurate records of clients, reporting progress of leads and meetings, and creating reports that ...

Read more

ES

ethan s

05/01/19

2.5 out of 5

" is a tool that allows you to manage your projects in a very practical and efficient way"

What do you like best about Insightly CRM? It is a very practical tool because its functions allow you to facilitate the assignment of tasks to the work group to improve the performance of the work group, besides that the training to manage this tool seemed great because the videos are very easy to understand What do you dislike about Insightly CRM? It is a very efficient tool that has few concerns that I had when using it is that it is a little expensive to use, but I think it is worth ...

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ES

ethan s

05/01/19

2.5 out of 5

" is a tool that allows you to manage your projects in a very practical and efficient way"

What do you like best about Insightly CRM? It is a very practical tool because its functions allow you to facilitate the assignment of tasks to the work group to improve the performance of the work group, besides that the training to manage this tool seemed great because the videos are very easy to understand What do you dislike about Insightly CRM? It is a very efficient tool that has few concerns that I had when using it is that it is a little expensive to use, but I think it is worth ...

Read more

TA

Teresa A J

04/26/19

5 out of 5

"Great for small businesses"

What do you like best about Insightly CRM? I can organize all business information in one place. Easy to set up daily schedule to insure that I am as productive as possible. Great for small business What do you dislike about Insightly CRM? Can't think of anything. As a small business owner, it meets all my needs What problems is Insightly CRM solving and how is that benefiting you? Keeping me organized and on top of what needs to be done

BG

Boniface G

04/23/19

5 out of 5

"The Best CRM Solution"

What do you like best about Insightly CRM? According to me, the best CRM solution for businesses at the moment is Insightly CRM. I sincerely like to use Insightly CRM because it has amazing capabilities. It is also one of the simplest softwares to manage. We use it to manage customers, conversations and relationships. What do you dislike about Insightly CRM? As an easy to use tool, I think Insightly CRM has no many challenges. The way it is built is perfect. Using it is ...

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ZW

Zachary W

04/11/19

4.5 out of 5

"It provides us with insight into nearly every sales angle of our business"

What do you like best about Insightly CRM? Once we learned about the basic features and functionality of Insightly, it became very easy to use on a daily basis. It has many tools that help us to keep our teams informed about current activities, future plans, client backgrounds and numerous more details we can leverage into substantive action. The panels and windows with charts and other data are great for absorbing overview data quickly. What do you dislike about Insightly CRM? Getting into ...

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AU

Anonymous User

04/02/19

4.5 out of 5

"I'm satisfied with Insightly functionality"

What do you like best about Insightly CRM? Insightly is easy to use, with a comfortable and fluid visual interface. Categorizes and organizes contact information intuitively, which facilitates segmentation. It integrates seamlessly with our workflow and what I like most, automates repetitive processes. I am satisfied with its ability to send and track emails, it works well to measure the effectiveness of digital marketing campaigns. What do you dislike about Insightly CRM? I have no ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].