Infusionsoft by Keap Reviews in June 2026: User Ratings, Pros & Cons

MIGRATED TO Keap

"Powerful AND Great support!"

What do you like best? Keap is POWERFUL and FEATURE rich. Great for small companies just starting out and companies with more complex needs! Keap really helps me powerful segment specific customers so I can address their needs and be sure to serve them ONE to MANY. It's easy to just do email marketing, but the power of marketing automation and segmentation is that you can use tags, triggers, campaigns to serve people precisely the content (or solutions) that they want. It should also be ...

"User Friendly and Gorgeous Newsletters"

What do you like best? I really like the onboarding experience I had with keap. Their team takes time to show you how to use all the features and set up your accounts to be utilized to their full potential. That is always a huge plus for me, when someone shows me how to do something right away - so I don't waste any time or money with a software. What do you dislike? I dislike so few things about keap. I have been using it for a number of years and I really don't have any ...

"Great for the small guy!"

What do you like best? The great help that is available for those who want to get into the power of keap. Its ability to integrate into most of the market applications is wonderful. I teamed up with a RailGun Marketing and they are power users which allows me to get every answer that I need. What do you dislike? larger campaigns can take a while to compile and load. The price is a bit higher than others but this does a wicked job. What problems are you solving with the product? What ...

"A Must have Software for your Online Business"

What do you like best? The best part of Keap for me are the way you can use tags to manage Contacts, Marketing Automation Campaigns, and Dynamic Content. I've always been fan of Keap Automation Campaigns, and with Dynamic Content, creating Campaigns is more Fun. What do you dislike? It has too many things that you can do :) Recommendations to others considering the product: Just go for it, and here are few tips on getting most out of it for Marketing Campaigns: 1. Be clear about what you ...

"Great tool and great support"

What do you like best? The ability to create complicated campaigns and triggers. Also we love the ability to use our own API's within the software its self What do you dislike? The only thing we found as a disadvantage to using Keap is the fact that once you use the platform you are tied or married to it. Trying to switch to another platform is very difficult. Recommendations to others considering the product: If you need an enterprise solution and don't want to hand-code various features ...

"Wonderful experience, but slightly frequent crashing and network slow downs"

What do you like best? its simple user interface is very helpful. easy to look at and work with What do you dislike? The fact that the servers slow down slightly often. What problems are you solving with the product? What benefits have you realized? Helping me categorize and organize my leads properly.

"If you like eliminating repetitive tasks, Infusionsoft (we use the older product) is very useful!"

What do you like best? Easy to learn. Good phone support. Lots of extendability through third-party applications due to the fact it has been around a long time. Third party applications are well-supported. What do you dislike? I do wish that custom fields weren't used in place of software objects. Having objects (and therefore, an unlimited number of objects per account as opposed to 150 custom fields) would have been useful for us. Not a deal breaker, though, as we were able to find ...

"Keap is for Keeps!"

What do you like best? As a small business owner and massage therapist Keap has truly helped me manage my business and alleviate a lot of tasks from my agenda. With their top-notch training to teach you how to use the software, you can go as deep as you wish with the vastness of their CRM and marketing automation. What do you dislike? Truly my only dislike currently is that I have to add attachments to emails one-by-one as opposed to a collective group all at one time. It's so minor, I can ...

"As entrepreneur and marketing consultant I have experienced how well the platform KEAP works."

What do you like best? There are many things I like, but what I love working with is the campaign canvas and email sequences. What do you dislike? I experience trouble to use tags when working with outside third party elements. As such having an online course with an other payment system as added to KEAP. I have an Holvi Bank online store and find it difficult to intergrate this with KEAP. Also working with API's is a maze too me still. Plus finding use to work with the Pipeline module, ...

"An easy to use, all in one solution"

What do you like best? The user interface is much easier and more intuitive than most of the competition. Keap has all the features I need, helps keep track of everything going on in the business and has tremendously valuable automation features. It goes beyond being a CRM and genuinely saves you time while also increasing your conversions. What do you dislike? They don't have a built in dialer, which would be nice. I would also love if said dialer would record the calls to easily playback ...