Infusionsoft by Keap Reviews in June 2025: User Ratings, Pros & Cons

MIGRATED TO Keap

"Infusionsoft keeps my clients organized "

What do you like best? I like how I am able to keep my clients organized and use tags, so all of my clients are organized where they are supposed to be. I also like the format and sending broadcast e-mails, It's easy for me to keep track of my client's e-mail responses and see if they've opened their mail. What do you dislike? I don't like how the internal forms button is near the bottom of the page, I've had trouble filling out the Strategic Planning Session form simply because I couldn't ...

"Worst experience. No service being provided but my card still being charged."

What do you like best? When I paid and started using Infusionsoft about 1 year ago, It was my hope that it will be a good software. I was absolutely wrong about it. What do you dislike? They don't respond to emails once the product is sold. They give you a setup help from a Success Manager after a wait of at least 15-20 days once you have paid. This wait time is on YOUR money. They keep charging your card even if they don't respond to your emails and resolve any problems you face and are ...

"Infusionsoft is the best tool to organize all my invoices"

What do you like best? What I like most about InfusionSoft is the functionality and its infinite possibilities. Campaign Builder has a user-friendly interface with unlimited possibilities that can be built to meet your unique business needs. With a great email creator. What do you dislike? The price and what it does, we still have to find a better solution. I believe in the product, but I want you to work harder to solve the current problems instead of implementing new tools. What problems ...

"Infusionsoft- The Good & The Bad"

What do you like best? Infusionsoft is a good way to keep all your contacts organized in one place. Infusionsoft offers a variety of useful features including email campaigns and email broadcasts. I use the email broadcasts to check in with my clients who are located all over. I can also send out important updates to all my clients or just a specific group of clients that I tagged in Infusionsoft. What do you dislike? In my experience it is very easy for contacts to get duplicated within ...

"Infusionsoft is a Comprehensive but Overwhelming All-in-One CRM"

What do you like best? Infusionsoft does everything you'd expect and more; this is both convenient and overwhelming. It's very easy to integrate with virtually any other service you use via Zapier, whether that be a Wordpress website, a reputation management platform, etc. What do you dislike? While Infusionsoft does everything you'd imagine and more, onboarding is a big time commitment, and may still leave you feeling overwhelmed due to the sheer robust nature of the ...

"Simple and Appealing!"

What do you like best? Infusionsoft is user-friendly. We use this program on a weekly basis and we love that all of us can log in and make edits as necessary. It's also great that the program guides you in formatting email broadcasts. The ability to upload and save images from my computer is also convenient. What do you dislike? There's no much that I dislike about this program. It has everything we are looking for. What problems are you solving with the product? What benefits have you ...

"Fairly new but so far not too bad"

What do you like best? There is a lot of functionality and different features to choose from. What do you dislike? Can be a bit confusing with all the available features What problems are you solving with the product? What benefits have you realized? Being able to integrate a CRM with my calendar and appointment setting software

"Robust software, sometimes difficult to find features"

What do you like best? The platform is very robust and has the capabilities to do a very wide range of features from scheduling tasks and appointments to email marketing services. What do you dislike? Finding features can require more digging that it should and doesn't always feel intuitive. Recommendations to others considering the product: Make sure you are able to easily access the key features you need and don't be afraid to explore the rest. What problems are you solving with the ...

"Good, but needs functionality work."

What do you like best? Infusionsoft has a lot of features which allows me to house most of my important client information there while creating email campaigns in one place. What do you dislike? Infusionsoft could use some UI/UX updates. The interface can be a little straining on the eyes sometimes if you're looking at it for too long and sometimes getting around in Infusionsoft can be a little time consuming. Recommendations to others considering the product: Infusionsoft should ring back ...

"Decent product, terrible billing dept., and poor enterprise evolution"

What do you like best? The product is fairly easy to use, standard feature sets and easy automation. Good integration with Wordpress. What do you dislike? 1) The billing department is nearly useless. I switched my company from a single account spanning three countries to two separate accounts after discussing options with Infusionsoft billing/accounts. We agreed to keep pricing the same, and split up the users across the two accounts (and actually reduced the users to keep the pricing the ...