Infusionsoft by Keap Reviews in June 2025: User Ratings, Pros & Cons

MIGRATED TO Keap

"It's like a nervous system for our email marketing"

What do you like best? Infusionsoft by Keap, which was just Infusionsoft when I started using it, has many features that allow us to obtain new contacts and send out emails to them in an orderly and deliberate way. Instead of just stating time intervals for initiating actions, we can tell the Infusionsoft system to send out certain emails only on certain days at certain times. There are many other conditional statements we can set to meet specific needs. Once we learned the basics of ...

"Infusionsoft has a lot of good features, some clunky"

What do you like best? I enjoy the ease of use of mostly all features. What do you dislike? Some of the email builder features are clunky, there are some other features I'd like to see incorporated but are just not there. Recommendations to others considering the product: Make sure to compare features and choose Infusionsoft for multiple products in one. What problems are you solving with the product? What benefits have you realized? Mass mailing, keeping in touch with our audience and ...

"A tool that "does it all," but doesn't teach you HOW to "do it all.""

What do you like best? Infusionsoft has all the components we wanted in a CRM - ability to track touchpoints and data about customers and prospects throughout their journey, AND the ability to automate drip campaigns and marketing messaging. What do you dislike? We had a lot of difficulty with our import, and wound up spending a LOT of time onboarding and cleaning up our data. Every contact has tags attached, but in order to send an email broadcast, we have to create a whole separate tag ...

"Good for what it is, but needs work"

What do you like best? The system is easy to use and is somewhat intuitive. It allows us to record the information we need and the workflows and campaigns allow us to customize our marketing emails. What do you dislike? Creating campaigns is cumbersome and not intuitive. There are many functions missing that would help in our marketing, but when suggested customer service has no interest. Customer service in general is okay, but could use some training. It seems the questions we have always ...

"Not bad, until you want to leave and CANCEL"

What do you like best? Email marketing, and the ability to store customer information. What do you dislike? Customer service, inability to CANCEL your account from the admin / billing area of the site. It is ridiculous in this day and age that you have to contact a company to cancel and then wait 48 hours for them to contact you to try and stop you from cancelling. Recommendations to others considering the product: Avoid this company, super difficult to get started. Campaign manager is very ...

"POOR Value for money and too complicated"

What do you like best? the product has templates and lots of features you will never use What do you dislike? Its too complicated, its expensive, the sales staff sell you on the product promise training and then lock you into a product that requires a part time employee to manage. We dont have the resources to do that and we explained it to infusionsoft but they said thats too bad your locked in.The admin team would not release us from the contract even though we dont use it. WASTE of ...

"Great Product tied to Great Pricing "

What do you like best? It is very easy to use. They also have AMAZING online video tutorials that make anytihing challenging to understand a lot easier. What do you dislike? This is an odd thing to write - sometime I feel like their is TOO much in IS and not sure what to use and what not to Recommendations to others considering the product: Great support and care for their members. Impressive onboarding process to that you can hit the ground running What problems are you solving with the ...

"Complete suite for sale and marketing in the cloud."

What do you like best? It is a very versatile tool for the sales sector configured from the cloud, you can create all kinds of orders online, from Infusionsoft, also has a tool to analyze and create all kinds of reports, with all the necessary information that have been used in sales, and in contacts with clients, for the end of the month to have a complete analysis of the personal and total performance of the work team. What do you dislike? The created reports can have more information ...

"Pro/Cons in using Keap. "

What do you like best? After using Infusionsoft which is now Keap for over 12 years, I'd have to say the campaign builder. The automation process is relatively simple to use as in the steps. There are many MANY ways to funnel a marketing or sales campaign and since today's world has access to everything online, there must be a way to constantly find ways to integrate or making it easy to connect. What do you dislike? the sales side of it is ok. I wish it was better. It seems that it's ...

"For the most part Infusionsoft is user friendly "

What do you like best? It is a good software for keeping track of your sales database and keeping notes. What do you dislike? I do not like sending emails from the software. It is not user friendly so I prefer to just send from outlook. Recommendations to others considering the product: The more you use it the easier it will be to use. Practice does not make perfect, but it helps. What problems are you solving with the product? What benefits have you realized? It is a good place to keep ...