Infusionsoft by Keap Reviews in May 2025: User Ratings, Pros & Cons

MIGRATED TO Keap

"Enjoying it"

What do you like best? Tags are really useful to differentiate and automate. What do you dislike? There are a lot of cache issue involved with email automation. What problems are you solving with the product? What benefits have you realized? CRM, Payment Response from Paige Clark of Keap (formerly Infusionsoft) edit Thank you so much for the high marks and your valuable feedback! So glad to hear Keap is helping you in your business! All the best, Paige Clark, Social Media Specialist at Keap

"Enjoying it"

What do you like best? Tags are really useful to differentiate and automate. What do you dislike? There are a lot of cache issue involved with email automation. What problems are you solving with the product? What benefits have you realized? CRM, Payment Response from Paige Clark of Keap (formerly Infusionsoft) edit Thank you so much for the high marks and your valuable feedback! So glad to hear Keap is helping you in your business! All the best, Paige Clark, Social Media Specialist at Keap

"Unnecessarily challenging to use"

What do you like best? It has some great features and interactions. What do you dislike? It's extremely annoying to use almost all the time. Company records aren't automatically created when you enter a company name. Information doesn't sync easily between companies and contacts within those companies, automation is painful to build and doesn't always function properly. Overall, just not user friendly and there are better options out there for marketing automation What problems are you ...

"Glitches, Conflicting Messages, and Terrible Support"

What do you like best? Simple Campaign Interface, Easy to clearly tag customers What do you dislike? Several times I have created landing pages for conferences only to have them not work after printed materials are made - The claims are escalated and unresolved. I have stopped using landing pages. They send email about problems, then send a retraction email, then retract the retraction. Webforms are limited - no progressive form ability - it is difficult to ascertain traffic sources, the ...

"Very helpful though an investment"

What do you like best? The ability to create extensive campaigns that target specific lists. The ability to easily place each user on multiple lists. The chat help team is also typically responsive. What do you dislike? The cost, and also the fact that it is not initially very user friendly. What problems are you solving with the product? What benefits have you realized? We are keeping track of contacts and making sure they don't fall off of our radar. We are also compiling lists to target ...

"Limited capacity "

What do you like best? Very thorough design and automation of campaigns What do you dislike? Limited to 99 special fields. Kept running out of fields and redoing our process to get around it What problems are you solving with the product? What benefits have you realized? Tracking sales and marketing prospects Response from Paige Clark of Keap (formerly Infusionsoft) edit Hi Mark, Thank you so much for your valuable feedback, we will definitely pass it along to our internal teams! We are ...

"Zero Customer Service"

What do you like best? Once you figure out the system (on your own) it can be helpful. What do you dislike? You need to figure it out on your own. It’s extremeley over complicated for what it does. Recommendations to others considering the product: Hire someone extremely knowledgeable in infusionsoft What problems are you solving with the product? What benefits have you realized? Organizes website

"All in One... On its way"

Response from Paige Clark of Keap (formerly Infusionsoft) edit Shannon, Thank you so much for the high marks and your valuable feedback! We are so glad to hear the power of the product is beneficial to you and your business! All the best, Paige Clark, Social Media Specialist at Keap

"Great tool for small business..."

What do you like best? I have been a user for 10+ years. It's been a tool I've relied on using all over the world. It's easy to use, keeps all records, tracks online purposes, integrates with other programs for newsletter and blog posts. What do you dislike? Cost. I'm 70 years old, into semi-retirement and soon will not be able to afford the high monthly premiums. The main thing I want to maintain is the calendar feature which has the history of all my personal doctor and fun personal ...

"It's like a nervous system for our email marketing"

What do you like best? Infusionsoft by Keap, which was just Infusionsoft when I started using it, has many features that allow us to obtain new contacts and send out emails to them in an orderly and deliberate way. Instead of just stating time intervals for initiating actions, we can tell the Infusionsoft system to send out certain emails only on certain days at certain times. There are many other conditional statements we can set to meet specific needs. Once we learned the basics of ...