Infusionsoft by Keap Reviews in May 2025: User Ratings, Pros & Cons

MIGRATED TO Keap

"Good base CRM, needs some updates though "

What do you like best? Easy system to learn to keep your contacts in one place for mailing lists and eblasts. What do you dislike? They do not update the software as fast as other CRMS. Recommendations to others considering the product: Work on merge contact options What problems are you solving with the product? What benefits have you realized? I recently discovered that you can’t merge duplicate contacts by just first name and last name, which is pretty frustrating. Forced me to manually ...

"Infusionsoft by Keap GREAT software for any business that works with clients"

What do you like best? it is so easy to use to track clients and client lists, allows you to send out invoices,bill,add notes and nearly everything you need, a very clean and organized service as well, very up to date and modern What do you dislike? to be honest there is not any thing to not like as a user, for super in depth data collection or reporting it may be a little hard to use but as a user and for clients its perfect to track, follow up with and record interactions and set ...

"Powerful features for any industry"

What do you like best? The automation. I have been working with Infusionsoft and all programs that integrate with it, going on 7 years. It's the best platform of its kind. What do you dislike? Can be pricey and chat support can be a bit off. Recommendations to others considering the product: If you have the budget for this system, do it. Find yourself someone familiar with it enough to do the implementation for you. You won't regret it. What problems are you solving with the product? What ...

"Complicated but useful"

What do you like best? I like being able to send automated emails (including automated series of emails) -- the Campaign Builder feature. What do you dislike? It's extremely difficult to learn to use, at least the Campaign Builder. Recommendations to others considering the product: When we got started, we paid a consultant to train us to use the Campaign Builder. I'm sure that saved us a lot of time and effort, because it's extremely complicated. What problems are you solving with the ...

"Complicated but useful"

What do you like best? I like being able to send automated emails (including automated series of emails) -- the Campaign Builder feature. What do you dislike? It's extremely difficult to learn to use, at least the Campaign Builder. Recommendations to others considering the product: When we got started, we paid a consultant to train us to use the Campaign Builder. I'm sure that saved us a lot of time and effort, because it's extremely complicated. What problems are you solving with the ...

"Great if you know what you're doing"

What do you like best? The software is quite complex. We had a third party marketing company set everything up for us in Infustionsoft and it is so easy to use. I love the automation that is provided by Infusionsoft campaigns. I also love how it can be integrated with so many other software that companies might use. What do you dislike? It is very complex if you don't have to time nor are tech savvy to figure it out. Thank goodness for the third party company that was able to build our ...

"A great CRM for Small Businesses"

What do you like best? I love the many features you can use with Infusionsoft. It's not just one thing but many. Whether it's setting up campaigns, email marketing, sales, etc. It's a one stop shop for a lot of small business needs. What do you dislike? The one thing I dislike is the shopping cart set up part. It just doesn't seem very intuitive. I feel they could streamline it and make it a lot easier to use. Recommendations to others considering the product: I believe if you are a company ...

""Complete suite available for sales and advertising.""

What do you like best? Infusionsoft is an adaptable apparatus for the business segment designed from the cloud, you can make a wide range of requests on the web. Infusionsoft offers an assortment of valuable highlights including email battles and email communicates. These have enabled us to effectively monitor our customers and to convey our planned messages to them dependent on a few unique details and work processes. What do you dislike? Perfectly good for our campaign and nothing to ...

"We can automatically obtain new leads and send them regular emails"

What do you like best? Though Infusionsoft is now a part of Keap, the general service hasn't really changed much, which is very good. Infusionsoft has always provided easy tools that allow me to set up marketing campaigns that essentially run automatically. One of the main automated features I like is the email newsletters. I can set them to go out to specific groups based on tags and background information, so my contacts basically get a tailored marketing experience. What do you ...

"We can automatically obtain new leads and send them regular emails"

What do you like best? Though Infusionsoft is now a part of Keap, the general service hasn't really changed much, which is very good. Infusionsoft has always provided easy tools that allow me to set up marketing campaigns that essentially run automatically. One of the main automated features I like is the email newsletters. I can set them to go out to specific groups based on tags and background information, so my contacts basically get a tailored marketing experience. What do you ...