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8.8

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Infusionsoft by Keap

Infusionsoft by Keap Reviews in May 2025: User Ratings, Pros & Cons

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4.3

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Infusionsoft by Keap Reviews & Ratings

4.3

Very Good

Based on 2151 ratings & 268 reviews

Rating Distribution

Excellent

(162)

Very Good

(62)

Good

(23)

Poor

(9)

Terible

(12)

Expert's Review

Keap is a powerful and feature-rich platform that combines CRM, marketing automation, and sales pipeline tools under one roof, making it an excellent choice for small businesses looking to streamline operations and boost their marketing efforts. Users frequently praise its robust automation capabilities, which save time by taking over mundane tasks, improving ...Read more

Infusionsoft by Keap pros and cons

  • Combines CRM, lead management, email marketing, and automation into a single platform, saving time and effort while centralizing operations.

  • Powerful automation tools streamline repetitive tasks, freeing up significant time for users and increasing productivity.

  • Intuitive and easy-to-use interface with a guided setup and robust training resources, particularly helpful for beginners.

  • Excellent customer support praised for being responsive, knowledgeable, and US-based during business hours.

  • Steep learning curve for advanced features, requiring significant time and effort to master for many users.

  • High cost of subscription, often noted as expensive relative to competitors, with add-ons increasing overall expenses.

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Showing 201-210 out of 268

LJ

Lowell J. H

06/20/19

4 out of 5

"The tool that simplifies my company's sales process and increases profits."

What do you like best? I really like this program, because it has become my favorite, thanks to its incredible functions I have been able to see how my team work better sales management, as well as the workflow has been more orderly, accurate and effective. I love that Infusionsoft gives me results, real and very positive, because since we started using it, our sales have increased incredibly, surpassing the expectations we had, in addition many processes have been improved and others ...

Read more

LJ

Lowell J. H

06/20/19

4 out of 5

"The tool that simplifies my company's sales process and increases profits."

What do you like best? I really like this program, because it has become my favorite, thanks to its incredible functions I have been able to see how my team work better sales management, as well as the workflow has been more orderly, accurate and effective. I love that Infusionsoft gives me results, real and very positive, because since we started using it, our sales have increased incredibly, surpassing the expectations we had, in addition many processes have been improved and others ...

Read more

FF

faith f

06/09/19

4.5 out of 5

"The best marketing and sales platform like no other"

What do you like best? It is easy to market goods and services and sell them to potential clients throug keap What do you dislike? Images on the phone are very small in size which may hinder visibility as what tey actually represent Recommendations to others considering the product: Needing a wholistic package that will effectively market your goods and services, link up with keap What problems are you solving with the product? What benefits have you realized? The working of keap the whole ...

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JM

Jessica M

06/05/19

5 out of 5

"All in one solution"

What do you like best? Infusionsoft has so many functions that help me stay organized and create a better experience for my clients. It will help me scale my business and provide excellent customer service. What do you dislike? There is a lot to learn when using the software program and some of the functionality was confusing at first. What problems are you solving with the product? What benefits have you realized? Automating and keeping all the moving pieces of my business organized is ...

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KM

Karl M

06/05/19

4.5 out of 5

"An effective online marketing platform with fantastic automated tools"

What do you like best? I like that Infusionsoft helps to automate some of our primary marketing processes. We can quickly create professional quality signup forms to add to our websites or landing pages. The forms can be used for a wide range of enrollment purposes, such as newsletters, events or appointments. We can add tags (like new lead, client, attended event, etc.) to contacts that help us to organize and manage our contact lists and newsletters. We can customize emails based on tags ...

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JF

Josh F

06/04/19

5 out of 5

"Best CRM I have used"

What do you like best? Ease of understanding how to set up workflows and enter contact information. Integration with Zapier makes this do so much more than the basics! What do you dislike? Some of the files choosers take some trial and error to understand them fully. What problems are you solving with the product? What benefits have you realized? Solving marketing communication, website form building. Response from Paige Clark of Keap (formerly Infusionsoft) edit Thank you so much for the ...

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UI

User in Environmental Services

06/03/19

5 out of 5

"An awesome experience "

What do you like best? I find this app very useful and I really feel like it resolves a part of my job. In another order of ideas I can only say good things. I love the ability that you have to create sequences, build your contacts as you wish and leads in a beautiful way. The softwere is very easy to use also. I need to say that I have no regrets regarding this application. What do you dislike? Honestly, I have never been disappointed by this app. I love to work with it. Recommendations to ...

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CD

Colin D

06/03/19

5 out of 5

"Very unique, organized, brilliant! "

What do you like best? Easy to stay organized, keep tasks in front of you, and close them when you're done with them. Easy for someone with a poor attention span to really create resolutions! What do you dislike? It was difficult to catch on to at first, was hard to find a demo on how to use (problem seems to now be solved.) What problems are you solving with the product? What benefits have you realized? I love being able to follow up on jobs and quotes in a specific time window.

CU

Cindy U

06/03/19

3 out of 5

"Using Keep "

What do you like best? I like the fact that it is now more integrated and you can use it as more than just marketing automation. It is becoming more like Hubspot without being quite as complicated . What do you dislike? Moving from Infusionsoft to Keap is a challenge because as much as they have tried to make it intuitive it is not completely. So sometimes finding task that you did with Infusionsoft is more difficult. Recommendations to others considering the product: Make certain you sign ...

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AI

Administrator in Marketing and Advertising

06/03/19

3 out of 5

"Fell Behind"

What do you like best? The idea of having an all-in-one solution is appealing to a lot of people. They were the first visual automation builder. What do you dislike? Their support has fallen off and overall as a product, they have fallen behind. They have not touched or improved their E-commerce module in years and same goes with their Automation builder. What problems are you solving with the product? What benefits have you realized? It was working for basic email marketing automation. ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].