Infusionsoft by Keap Reviews in May 2025: User Ratings, Pros & Cons

MIGRATED TO Keap

"A very helpful marketing tool with a somewhat high price"

What do you like best? The automated email campaigns in Infusionsoft are the feature that we utilize the most. The data we get regarding user activity is also very helpful for us to gauge the success of our email campaigns and sequences. The programming feature is very visual and doesn't require coding or other technical processes that are highly prone to error. We can basically drag action points into sequences and connect arrows in an intuitive way. Whenever issues arise, which they often ...

"An excellent tool with good functions for professional use"

What do you like best? One of the things I like most about Keap is the quality of their support service, they are always available and have responded to me quickly, either through their online chat function or by phone, they provide excellent service to the user, and their ability to resolve any problems that arise is quite efficient, plus they are continually improving with regular updates. What do you dislike? One of the things I don't really like about Keap is that their dashboards and ...

"Powerful but pricey"

What do you like best? So powerful. It's great for task management and integration. What do you dislike? So expensive. Too much for a small business. Recommendations to others considering the product: Lots of other great crms on the market. What problems are you solving with the product? What benefits have you realized? Helped integrate users in different locations and fields. Response from Paige Clark of Keap (formerly Infusionsoft) edit Thank you for your valuable feedback. We are so glad ...

"I love Keap"

What do you like best? Infusion soft makes managing our lead base super simple and I love the automation What do you dislike? There is absolutely nothing I dislike about infusionsoft. What problems are you solving with the product? What benefits have you realized? Sending out automated emails and ticklers to keep constant contact with lead base Response from Paige Clark of Keap (formerly Infusionsoft) edit Thank you so much for the high marks and your valuable feedback! So glad to hear the ...

"Infusionsoft experience"

What do you like best? I like the email nurture marketing which keeps leads in the loop and maximises conversions What do you dislike? Email interface. Email template should be more dynamic Recommendations to others considering the product: Try it, you will never switch to another CRM What problems are you solving with the product? What benefits have you realized? Conversions. I have been able to convert enquiries by 25% Response from Paige Clark of Keap (formerly ...

"Infusionsoft Best CRM so far!"

What do you like best? Easy of use Very intuitive Merges with my outlook calendar Makes my life easier! What do you dislike? Haven't found anything thus far that I am not happy with. What problems are you solving with the product? What benefits have you realized? Keeping up with traffic. I wasn't able to keep in touch with all my leads and clients previously, but Infusionsoft has been able to do that for me! Response from Paige Clark of Keap (formerly Infusionsoft) edit Thank you so much ...

"Keeps us plugged into contact activities and lets us reach out to them effortlessly"

What do you like best? Infusionsoft has many custom options to help make marketing campaigns work better for our particular services and promotions. There is a good amount of user data we can see streamed on our dashboard at all times. Many of the data streams link directly to contact data to help us quickly view background information and recent activities of any particular contact. The campaign programming interface is very visual, which I like, and doesn't require much technical ...

"Infusionsoft CRM - Works Better for us than Dynamics"

What do you like best? We changed to Infusionsoft about a year ago from Dynamics and because we are a small company, Infusionsoft is a much better fit with our company. It's very user friendly, intuitive and less expensive than our previous CRM software - and we LOVE the fact that all of our marketing is now being done exclusively through Infusionsoft. What do you dislike? After a year with the software, I can honestly say there is nothing we don't like about the software. What problems are ...

"Our all-in-one solutions"

What do you like best? Lots of functionality that allows us to automate many business processes. What do you dislike? At first, the learning curve. It took time to get our heads around how to make it work best for us. Recommendations to others considering the product: This is a more costly system with a steeper learning curve than most but if your business is ready to step up to the next level of communication, this is a great solution. What problems are you solving with the product? What ...

"Important concise usefull information. "

What do you like best? The information received on our inquiry replies is easy to read and understand. You don't have to look for any other information. The replies are usually focused towards us being able to respond in a more consistent fashion with accuracy towards our targeted market. What do you dislike? There's always room for improvement is anything we are doing or working with. I would say that work history from previous interactions and being able to search them would help ...