What kind of support does Infosec IQ offer?

Head of Product

Depends entirely on the support structure they have in place, but Infosec IQ generally provides several avenues for customer support. When implementing a cybersecurity training program, solid support is important, especially if issues arise during setup or if your team has questions about the training material. Infosec IQ helps users work with the platform effectively and get the most from their training initiatives. Infosec IQ typically offers various support channels, including email support, phone support during business hours, and possibly a dedicated account manager depending on your plan. A knowledge base or FAQ section is usually available to help users find answers to common questions and troubleshoot issues independently. Many platforms like Infosec IQ also conduct webinars or training sessions to help users understand how to use their tools effectively, which is useful for new users. For more specific issues, you can submit tickets through their support portal, where a representative will respond with solutions tailored to your query. This level of support is particularly useful for organizations that may not have an in-house IT team dedicated to cybersecurity. Tech-savvy organizations with a strong IT background might find the available resources sufficient without needing regular support. Response times can vary based on the volume of inquiries they are handling. Complex issues may take longer to resolve, which matters if your organization requires immediate assistance. Before committing, ask about average response times and specific support policies. This will clarify how quickly you'll get help if problems arise.