Incident IQ Reviews in June 2026: User Ratings, Pros & Cons

"iiQ for the Win Win!"

What do you like best about Incident IQ? As a seasoned professional in the K-12 tech world, I've had the pleasure of utilizing various work order systems throughout my career. We are now into our 2nd year implementation of iiQ and I can tell you it has set the standard in our district for effeciency and user experience. One of the standout features is the system's ability to automate and streamline the entire work order process. From submission to resolution, the system ensures that every ...

"The Best Way to Stay Organized and Efficient in a Tech Department Environment"

What do you like best about Incident IQ? I cannot begin to explain how iiQ has made this department's everyday life go so much smoother. We started looking for a simple asset/ticketing system but Incident iQ turned out to be way more. Where it shines for me is their infinitely customizable "views". I can make a view of every new touch panel in the high school that was put in last month by adding various filters to this view, I must have dozens of them for virtually every type of asset we ...

"Best decision we have made in a while."

What do you like best about Incident IQ? The system is robust and customizable. We were able to do a LOT of what we wanted to with the system. Previously we had looked at writing a custom application to do what we needed, but this system checked off enough boxes that we decided to jump on it. What do you dislike about Incident IQ? There have been little bugs here and there that have caused us some headaches. There are also a few features we thought would be built in but weren't. However, ...

"IncidentIQ is a fantastic platform for schools"

What do you like best about Incident IQ? I love how responsive the company is. Their platform is incredibly easy to use. They have a great set of features and are constantly rolling out new things to be helpful. Their API is robust and useful. They have a great community. What do you dislike about Incident IQ? There really isn't a lot I don't like about IIQ. They are incredibly responsive to feedback and suggestions, so most of my complaints are no longer relevant. What problems is Incident ...

"Incident IQ Helps Me With Technology"

What do you like best about Incident IQ? I like that it provides a great way for me to receive tech help and solve problems. What do you dislike about Incident IQ? Since it is a new system, more training on how to use different features of Incident IQ would be helpful for myself and other school employees. What problems is Incident IQ solving and how is that benefiting you? Incident IQ has helped me resolve computer issues during the past few school years.

"Quick Implementation and Wide Adoption"

What do you like best about Incident IQ? The integration with Incident IQ was seamless, and they took the time (I believe it was six sessions?) to teach you the ins and outs of the product. We rolled out Assets and Ticketing at the beginning of the school year, and within weeks it became the preferred method for our teachers for contacting IT. What do you dislike about Incident IQ? The speed can be a little slow when changing from users to assets. Some finicky relationships between users ...

"IT Field Tech at a 3-5 Elementary School"

What do you like best about Incident IQ? Tracking of assets in the school district and having a "one-stop shopping" experience with managing assets and help desk tickets has been what I have liked best about IIQ. Out of all the asset management systems and help desk ticketing systems I have used throughout my career in IT support, IIQ has been hands down, the best system I have used. What do you dislike about Incident IQ? Sometimes it has been slightly lagging when searching for things or ...

"A Platform for Solutions"

What do you like best about Incident IQ? Incident IQ is a one-stop solution for linking equipment, facilities, users, software, and applications to allow troubleshooting and effective, efficient customer-support with ease-of-use features that allow districts and companies to effortlessly integrate every level of their platform. It's a fantastic platform that allows an agency to effortlessly implement and track ticket SLA, deploy equipment, and communicate with their users for Customer ...

"Very smooth experience with Incident IQ"

What do you like best about Incident IQ? The dashboard is very self-explanatory, with an ease of integration. It is extremely useful for a user to ask for various services. It allows for smooth communication with tickets between different departments. Incident IQ also has a good customer service. What do you dislike about Incident IQ? So far, I don't have anything to note that I dislike with Incident IQ. What problems is Incident IQ solving and how is that benefiting you? Facilities and IT ...

"Hands down the best product I've come across."

What do you like best about Incident IQ? This product is a "one-stop shop". IIQ integrates with many of our systems, which means our agents can access all the data they need from a single site. It's not just about tickets or asset management either: because IIQ integrates with Google and ClassLink, this system can be used to quickly check student schedules (when trying to drop off a device during the school day) and check on staff onboarding/offboarding. After moving from an agent into an ...