Incident IQ Reviews in June 2026: User Ratings, Pros & Cons

"A Real Great tool for Technology in Schools"

What do you like best about Incident IQ? We’ve been using Incident IQ at work for about a year and a half now and honestly, it's essential for managing all the tech stuff we've got. Currently we manage MacBooks, Chromebooks, iPads, and SmartBoards. The inventory tracking part of Incident IQ is super easy to use – I can see where everything is, who's using what, and even when stuff is broken and needs fixing. Then there's the knowledge base, It's got info on pretty much every program that ...

"Incident IQ is a great Help Desk system that integrates well with Educationally used software"

What do you like best about Incident IQ? I like the integrations with external systems for example, SIS, Systems Management and Google\AAD. It has some decent add-on apps as well. I like that is is educationally focused as well. They seem to be receptive to product feature requests and have a good community for help and requests. The whole team that I have worked with are very friendly and easy to work with. What do you dislike about Incident IQ? Coming from other helpdesks, Incident IQ is ...

"One stop shopping"

What do you like best about Incident IQ? I love that I can access Incident IQ easily and get help for specific issues. Weather I need assistance with a student Chromebook or a teacher device, I can always get the help I need. What do you dislike about Incident IQ? Sometimes I find it hard to know what category to put my ticket through. I think that is a "me" problem though as I'm not entirely tech savvy. Therefore, I often use the "issue not listed" category which I am very thankful ...

"Incident IQ is easy and consolidates everything."

What do you like best about Incident IQ? It allows you to manage everything from one app. Asset tracking, ticketing, and allows you to connect other apps to it to get their services. i use it every day at work. What do you dislike about Incident IQ? Very little, mainly small design things like no option to unassign everyone from a ticket What problems is Incident IQ solving and how is that benefiting you? IIQ lets me create tickets to send to our building techs. Ease of managment

"Very powerful platform"

What do you like best about Incident IQ? The ease of use for end users. The number of integrations that IIQ supports. Customer support has always been very responsive in a timely manner. What do you dislike about Incident IQ? It's difficult to navigate the Administrative settings. What problems is Incident IQ solving and how is that benefiting you? IIQ solves the nightmare around managing 1:1 devices. With good practices in place, I can pick any device and tell you where it belongs in just ...

"User-friendly and easy to roll out"

What do you like best about Incident IQ? You can set up IIQ to fit your school's needs. It is very user-friendly for non-tech-savvy staff. What do you dislike about Incident IQ? I would like for the site to refresh after editing/working/resolving a ticket instead of me having to refresh the page physically. What problems is Incident IQ solving and how is that benefiting you? We can easily manage assets and help desk tickets through one system instead of multiple spreadsheets.

"We transitioned to iiQ this year and it has been fairly easy to navigate and use."

What do you like best about Incident IQ? Incident IQ allows for customization of the system of help tickets to identify department, categories, and severity of need. What do you dislike about Incident IQ? The search feature needs to be improved to allow keywords or subjects to be searched. Currently, the search process is tedious and not very reliable. Another beneficial feature, would be for the page to be auto-refreshed when open. This would allow new tickets to be seen without having to ...

"Great system for K-12 Schools"

What do you like best about Incident IQ? Ticket system is easy to use and super helpful. The inventory piece helps us with our jobs on a daily basis. What do you dislike about Incident IQ? Currently we have not experiencing anything that we dislike about IQ. What problems is Incident IQ solving and how is that benefiting you? The ticket system helps us organize all our support request. It also syncs with our MDM's and Powerschool, which helps us manage devices.

"Invaluable Tool for Us As a Small K12 Charter School"

What do you like best about Incident IQ? We have been using IncidentIQ for years (prior to the Pandemic) to not only track technology requests from our high school students but also track the devices we assigned to them. It turned out to be a good soft launch, because a year or two later the pandemic hit and while administration was panicking about how to track all of these devices leaving campus and how to keep them up and running, IncidentIQ was here for us to expand. Staff that helped ...

"Breathtaking"

What do you like best about Incident IQ? My favorite feature of incident iq is the management side for Chromebooks. What do you dislike about Incident IQ? My least favorite part of Incident IQ is the fact that filters aren't universal across all of Incident IQ What problems is Incident IQ solving and how is that benefiting you? The management of school Chromebooks is the main solution we are using IIQ for.