Overview of iCliniq

Live chat is a tool that allows employees to communicate with website users or with one another in real-time. It might be text, voice, or video-based chat that team members utilize to communicate with one another and discuss or resolve any issues that have arisen. Customer service Customers can also use live chat to communicate with customer service representatives without calling them directly. For example, users can send a message in a chat box instead of waiting for an email response, and then wait for a live chat response from an agent. Live chat might be misleading because there is usually a three-minute or more wait time despite its name.

The General Data Protection Regulation or GDPR is a regulatory framework that establishes standards for acquiring and processing personal data from European Union citizens (EU). The GDPR applies to all websites that attract European visitors, even if they do not specifically promote products or services to EU residents, all sites must follow that attract European visitors. According to the GDPR, EU visitors must be provided with several data disclosures. In addition, the site must take efforts to assist EU consumer rights such as timely notification in the event of a data breach.