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SpotScore

HubSpot Service Hub - Help Desk Software

HubSpot Service Hub Reviews in August 2026: User Ratings, Pros & Cons

Inbound support made simple and efficient.

4.87

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Starts from $45 / Month when Billed Yearly, also offers free forever plan

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HubSpot Service Hub Reviews & Ratings

4.87

Excellent

Based on 769 ratings & 822 reviews

Are you using HubSpot Service Hub?

Rating Distribution

Excellent

(750)

Very Good

(65)

Good

(5)

Poor

(2)

Terrible

(0)

Spotsaas Editor’s POV

HubSpot Service Hub offers a comprehensive solution for managing customer support requests. Its integration with HubSpot CRM enhances customer relationship management, making it ideal for businesses looking to streamline their support processes.Read more

HubSpot Service Hub pros and cons

  • Easy inbound support management

  • Integrates with HubSpot CRM

  • Configurable team roles

  • User-friendly interface

  • Limited customization options

  • Can be complex for new users

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Showing 191-200 out of 822

HO

Heath O

02/16/23

5 out of 5

"HubSpot Service Hub does it all!"

What do you like best about HubSpot Service Hub? HubSpot Service Hub is an exceptional customer service management software that is easy to use and comes with a wide range of features that helps our business improve the customer service experience.

ML

Madison L

02/16/23

5 out of 5

"Customer Success Manager"

What do you like best about HubSpot Service Hub? The ability to easily send multiple reach outs to the large teams I support with ease AND with trackable insights! What do you dislike about HubSpot Service Hub?

ML

Madison L

02/16/23

5 out of 5

"Customer Success Manager"

What do you like best about HubSpot Service Hub? The ability to easily send multiple reach outs to the large teams I support with ease AND with trackable insights! What do you dislike about HubSpot Service Hub?

HO

Heath O

02/16/23

5 out of 5

"HubSpot Service Hub does it all!"

What do you like best about HubSpot Service Hub? HubSpot Service Hub is an exceptional customer service management software that is easy to use and comes with a wide range of features that helps our business improve the customer service experience.

AU

Anonymous User

01/26/23

5 out of 5

"User friendly, especially for first timers"

What do you like best about HubSpot Service Hub? I like how i can easily assign emails to my colleague What do you dislike about HubSpot Service Hub?

AU

Anonymous User

01/26/23

5 out of 5

"A game changer for new companies"

What do you like best about HubSpot Service Hub? I like how easy it is to search for a conversation and how easy it is to respond and look for the sender's information just by clicking the information option on the right side.

SG

Sherine G

01/26/23

5 out of 5

"user friendly crm"

What do you like best about HubSpot Service Hub? easy to navigate, reports are generated too, you can send sms and call What do you dislike about HubSpot Service Hub?

SG

Sherine G

01/26/23

5 out of 5

"user friendly crm"

What do you like best about HubSpot Service Hub? easy to navigate, reports are generated too, you can send sms and call What do you dislike about HubSpot Service Hub?

AU

Anonymous User

01/26/23

5 out of 5

"A game changer for new companies"

What do you like best about HubSpot Service Hub? I like how easy it is to search for a conversation and how easy it is to respond and look for the sender's information just by clicking the information option on the right side.

AU

Anonymous User

01/26/23

5 out of 5

"User friendly, especially for first timers"

What do you like best about HubSpot Service Hub? I like how i can easily assign emails to my colleague What do you dislike about HubSpot Service Hub?

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].