Hootsuite Reviews in July 2026: User Ratings, Pros & Cons

Payment taken without notice on dormant account

Payment of £1.3k taken from bank account with no warning and our account has been dormant. I have escalated via PayPal to raise a merchant dispute after trying to speak directly with Hootsuite. After speaking with my bank I am now undertaking the painstaking painful process of cancelling my bank account and all outgoing payments due to the recurring payment set up on my account. If raising a dispute with PayPal ensure you activate your buyers protection instead of unauthorised transaction. ...

"Too Pricy and a Bit Complicated to Use!"

What do you like best about Hootsuite? I like that you can connect all your profiles and send as a group each time that you want to send. No need to re-select the profiles. What do you dislike about Hootsuite? The platform is way too pricy! The $75 monthly is for very few profiles. Also, after 10 years with them, basically grandfathered, they jacked my price up from $9.99 to $75.00. Not much customer service and consideration for those who started early on in the history of Hootsuite. Also, ...

"Holistic feedback of my Hootsuite Experience"

What do you like best about Hootsuite? Hootsuite is very user-friendly and connects to various social media. All the reports/analytics that I need are available, and I can also customize the reports that I need. I can monitor the performance of all the agents and the messages that were handled. What do you dislike about Hootsuite? My problem with Hootsuite is the technical support. When there's downtime, it's so hard to keep in touch with the support to address the errors, and an hour that ...

"Hootsuite is a tool that assists companies and people for their social media platforms."

What do you like best about Hootsuite? by using a single dashboard to manage all social media channels, saving time and boosting individual productivity What do you dislike about Hootsuite? Hootsuite can let you schedule posts, but it might not be as good for in-the-moment social media engagement. Using the native platforms might be more beneficial for companies or individuals. What problems is Hootsuite solving and how is that benefiting you? The platform helps both people and corporations ...

"Hootsuite is a great tool for scheduling social content"

What do you like best about Hootsuite? I like their functionality for scheduling and reporting in particluar their competitior reports. What do you dislike about Hootsuite? I don't like how limited the TikTok reporting is and how it doesnt give you real time results. What problems is Hootsuite solving and how is that benefiting you? Hootusite allows us to scheudle our organic social content in the one place and report on each success.

"Hootsuite Experience is good"

What do you like best about Hootsuite? Ease of usage, customer support, frequency of use What do you dislike about Hootsuite? Content arrangement, features needed, assistance What problems is Hootsuite solving and how is that benefiting you? tracking of interactions of customers in social media websites

"A great customer experience with Hootsuite."

What do you like best about Hootsuite? The most helpful and highest appeal to Hootsuite is their commitment to customer service. I have worked with other vendors, including those who offer similar services (Hearsay) and Hootsuite is by far the best when it comes to ensuring their customers are set up for success. From the rollout of the enterprise services last year through now, Gareth, Reid and their collegues have been great, ensuring we're set up for success and have everything we need. ...

"Crisp. Plenty of tools to utilize to track, publish and maintain your social presence."

What do you like best about Hootsuite? Really like the Inbox 2.0 option to keep track of any and all notifications you receive. Also love the competitive analsys page that allows you to compare your stats with competitors. What do you dislike about Hootsuite? Scheduling widget is wonky at times. Most of the time it works well, but there are sometimes where things don't get posted even though I scheduled them. What problems is Hootsuite solving and how is that benefiting you? It delivers all ...

"hootsuite is always on the edge of innovation"

What do you like best about Hootsuite? Still shocks me to see, how fast hootsuite jumps on new trends (for example AI), and how often they update their software improving the customer experience. What do you dislike about Hootsuite? To be honest the things I don't like of Hootsuite are mainly due to social media channels API that don't make it possible for us to have certain functionalities inside the tool directly, but I know this is not Hootsuite's fault. There's also a positive point in ...

"Always reliable, makes social media management a breeze!"

What do you like best about Hootsuite? It allows me to schedule my content out weeks in advance. It gives me detailed reports on my posts' performances and tie things to campaigns. it makes getting metrics easier. What do you dislike about Hootsuite? I'm sad that Grammarly is leaving hootsuite. I wish we could do personal mentions. I also wish we could upload other types of media beyond photo and video - poll quesitons, pdfs, etc. What problems is Hootsuite solving and how is that ...