Hightail Reviews in June 2026: User Ratings, Pros & Cons

Account Cancellation…

I have had similar experience to others. I have been trying to cancel my account for two years. The first time they advised my credit card details were not correct and they would not be able to process payment - I had new card with same number but different expiry date. I thought good and advised them I did not want to renew. However they managed to find the new details. The next year I advised them in advance by email I wanted to cancel my account. To make sure they would not take my ...

It offers simplicity for both back-end and end user

PROS & CONS What are the best aspects of this product? It is easy to use for both the end user and back-end users making it a reliable tool for your customers and staff you use in sending files. You can send files in multiple channels including through the app and website. This offers flexibility of access to the files by your clients depending on their needs. It has built-in reporting features that help you to keep track of the activities of the end user regarding the files you send ...

Helpful and easy to use transfer solution

PROS & CONS What are the best aspects of this product? Hightail has great security tools so they can make better user experience while transferring the documents and files. The UI is simple and straightforward, it offers easy to use tool and informative notifications. It works great and effectively without any bugs or issues. What aspects are problematic or could work better? It doesn’t support many common file types so this limits the user experience. In addition, the log-in process ...

Great solution for sharing projects and large files

PROS & CONS What are the best aspects of this product? With Hightail we can quickly and easily share large files with clients and colleagues and this is especially important in video-production world. I have clients that want to see a rough draft of a project and we are able to provide them with a link of the project or we are using it for uploading footage for editors as well. It is great collaborative tool that allows us to share files with one another. What aspects are problematic or ...

I have done everything I can to cancel…

I have done everything I can to cancel this account and I keep getting charged. I am going to file a formal complaint with the California Attorney Generals Office. Maybe that will get their attention.

Hightail is perfect solution for sharing files, no set up required and no issues to face with

PROS & CONS What are the best aspects of this product? HighTail is easy to use and it has simple interface and we haven’t experienced any problem with downloading files from our customers’ link. I tried other solution but I had issues with downloading process and they don’t give you a warning that the problem exists. Thankfully, I haven’t experienced any kind of issues with this tool. What aspects are problematic or could work better? Within 3 years of using this program we had only one ...

You can send files without losing quality

PROS & CONS What are the best aspects of this product? It eliminates delays as it is easy to use and you can send files to recipients faster. It offers no limitations regarding of the file size you send or receive, which means you do not have to resize the file before sending. The quality of the files is also maintained throughout the process. The Express app allows you to track what you send to recipients regarding the timeline and which files you send them. What aspects are problematic ...

Friendly user interface on how to transfer files for your customers

PROS & CONS What are the best aspects of this product? Little or no training is required to use this tool. It has a simple layout and when downloading files, you only have to click the link that comes up. Customers can send links to files they want you to have via Hightail and download them smoothly without issues. When compared with other sites that offer the similar functions, Hightail gives a clean and error free download process. What aspects are problematic or could work better? ...

You can control who accesses the files you send

PROS & CONS What are the best aspects of this product? The fact that it is simple to use and set up makes things easier. It provides a report on the number of files you have sent to your clients or received and the activities around. You get to know how many times the client has clicked on the link or downloaded the files. You can also control the time the file will be available for download, who can download, and how many times it can be downloaded. It is cloud-based, which means that ...

I highly recommend HighTail to everyone who needs to share large files

PROS & CONS What are the best aspects of this product? The process of sending files through Hightail is simple and intuitive one. As a graphic designer we often work with large files that cannot be send through email. With a link I am able to send large file and to be sure that those files are safe and secure. I like the instructional video when entering the site. What aspects are problematic or could work better? I don’t have dislikes about this program, it works great for now. What ...