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8.5

SpotScore

HighLevel - CRM Software

HighLevel Reviews in September 2026: User Ratings, Pros & Cons

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4.87

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HighLevel Reviews & Ratings

4.87

Excellent

Based on 1079 ratings & 1116 reviews

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Rating Distribution

Excellent

(1063)

Very Good

(14)

Good

(3)

Poor

(6)

Terrible

(30)

Spotsaas Editor’s POV

The product in question demonstrates an impressive commitment to user support and functionality, shining as a reliable tool for many customers over the past year. One of its standout features is its highly accessible and responsive customer support, with agents consistently praised for their professionalism, technical expertise, and problem-solving capabilities. ...Read more

HighLevel pros and cons

  • Customer support representatives are responsive and knowledgeable about technical issues.

  • Support is available 24/7 through Zoom and chat, providing multiple contact options.

  • Includes workflow automation and customizable integrations that cover a broad range of business needs.

  • Dashboard is approachable for new users during onboarding and ongoing use.

  • Support knowledge is inconsistent, and complex technical issues sometimes require multiple escalations to resolve.

  • Advanced functionality and integration issues may not be resolved at the first contact, delaying critical operations.

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Showing 781-790 out of 1116

B

BridgeMaker

02/22/24

5 out of 5

Amar was courteous and able to figure…

Amar was courteous and able to figure out an issue that has been there for a week.

N

Nid

02/22/24

5 out of 5

Abhishekh Muppala was very kind and…

Abhishekh Muppala was very kind and knowledgeable and helped me resolve my issue quickly and effectively. great job

PK

PETER KEDZIORA

02/22/24

5 out of 5

Amar was quick to understand my…

Amar was quick to understand my situation and got me on the right track within 5 minutes providing me with links to set up my phone integration.

JS

Joe Scalise

02/22/24

5 out of 5

Bhavna is the best she is so…

Bhavna is the best she is so knowledgeable she has helped so much I love GHL and the amazing support! Thank you guys!

JM

Jacques Mouton

02/22/24

5 out of 5

Very responsive & super friendly support

Excellent support and customer service!! Adarsh was so friendly and patient. He helped me with automations and answered all of my questions. Overall, fantastic software with an excellent support system.

JS

John Sanchez

02/21/24

5 out of 5

Trilochan

Trilochan, never sent the information he said. I like to change my review.

ZA

Zayn Ali

02/21/24

5 out of 5

Nice all in one software for everything and helpful support

Nice all in one software for everything one's agency can need! very responsive and active support, Pavan the senior support manager was very helpful with me helping me solve a internal issue that I came across with the dialler! Many thanks to GHL, Pavan and Sumalini from GHL support!

HG

Hector Gramajo

02/21/24

5 out of 5

GoHighLevel Onboarding and support

Helped me not only answer my questions but also go ahead and helped me double check that all my settings were properly set up and running as they should be

M

moremojotv

02/21/24

5 out of 5

WOW GREAT Email Setup Support

OMG! 2 other of your support people were not able to resolve this and Stuart did it right away and even verifed my dns records for me....meaning he went above and beyond for me ! Thanks so much Stuart!

BH

Bea Hill

02/21/24

5 out of 5

I needed help with a sub-account and…

I needed help with a sub-account and Amar did resolved my concern in a timely manner.

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].