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8.5

SpotScore

HighLevel - CRM Software

HighLevel Reviews in September 2026: User Ratings, Pros & Cons

Streamline workflow and close more sales with HighLevel.

4.87

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HighLevel Reviews & Ratings

4.87

Excellent

Based on 1079 ratings & 1116 reviews

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Rating Distribution

Excellent

(1063)

Very Good

(14)

Good

(3)

Poor

(6)

Terrible

(30)

Spotsaas Editor’s POV

The product in question demonstrates an impressive commitment to user support and functionality, shining as a reliable tool for many customers over the past year. One of its standout features is its highly accessible and responsive customer support, with agents consistently praised for their professionalism, technical expertise, and problem-solving capabilities. ...Read more

HighLevel pros and cons

  • Customer support representatives are responsive and knowledgeable about technical issues.

  • Support is available 24/7 through Zoom and chat, providing multiple contact options.

  • Includes workflow automation and customizable integrations that cover a broad range of business needs.

  • Dashboard is approachable for new users during onboarding and ongoing use.

  • Support knowledge is inconsistent, and complex technical issues sometimes require multiple escalations to resolve.

  • Advanced functionality and integration issues may not be resolved at the first contact, delaying critical operations.

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Showing 631-640 out of 1116

IH

Irish Hernandez

03/13/24

5 out of 5

Muthaiah has been soo patient

Date of experience: March 13, 2024

DA

David Abreu

03/13/24

5 out of 5

Nehal was amazing

Nehal was amazing! He helped me understand a few system issues that I was havng. Great job Nehal!

ME

Mark Edward

03/13/24

5 out of 5

The software is amazing and the support…

The software is amazing and the support is more amazing! Shubh from support was very thorough, patient and helpful and resolved my issue in minutes. Can't say enough good things about GHL and highly recommend them to businesses and agencies wanting to help their clients. Thank you!

FL

Fred Lescano

03/13/24

5 out of 5

Dheen was quick and super helpful

Dheen was quick and super helpful. He was able to find a solution for my client that worked right away and now they are so happy. Thank you!

A

alex

03/13/24

5 out of 5

Arpitha Maria was very patient with my…

Arpitha Maria was very patient with my problem and helped me a lot.

A

Andrew

03/12/24

5 out of 5

Anushree Vishwakarma was amazing!

Anushree Vishwakarma was amazing! She was so helpful with my issue and resolved it well beyond my expectations. The capabilities of High Level is unmatched. A customer for life!

BC

Bill Crane

03/12/24

5 out of 5

Vjay was a huge help!

Vjay was a huge help... I was perplexed by a two way email sync issue and Vjay solved it for me fast and got me clear on what I was doing wrong and how it works. Thanks Vjay!

LB

Lawrence Belayo

03/12/24

5 out of 5

Very helpful support. Don't use AI please!

Anudh, help me. I'm on 4 hours loop, I thought it was a glitch but it is working now thanks to Anudh, keen eyes! Great team you have keep them, they are treasures.

AG

Antonio Guiu

03/12/24

5 out of 5

Really helpful and patient

Really helpful and patient

LT

Lucia Tello

03/12/24

5 out of 5

Thanks Prachi for all your help

Thanks Prachi for all your help! You not only give me a solution, you give me several and really detailed, so I really appreciate it!

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].