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8.5

SpotScore

HighLevel - CRM Software

HighLevel Reviews in September 2026: User Ratings, Pros & Cons

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4.87

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HighLevel Reviews & Ratings

4.87

Excellent

Based on 1079 ratings & 1116 reviews

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Rating Distribution

Excellent

(1063)

Very Good

(14)

Good

(3)

Poor

(6)

Terrible

(30)

Spotsaas Editor’s POV

The product in question demonstrates an impressive commitment to user support and functionality, shining as a reliable tool for many customers over the past year. One of its standout features is its highly accessible and responsive customer support, with agents consistently praised for their professionalism, technical expertise, and problem-solving capabilities. ...Read more

HighLevel pros and cons

  • Customer support representatives are responsive and knowledgeable about technical issues.

  • Support is available 24/7 through Zoom and chat, providing multiple contact options.

  • Includes workflow automation and customizable integrations that cover a broad range of business needs.

  • Dashboard is approachable for new users during onboarding and ongoing use.

  • Support knowledge is inconsistent, and complex technical issues sometimes require multiple escalations to resolve.

  • Advanced functionality and integration issues may not be resolved at the first contact, delaying critical operations.

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Showing 581-590 out of 1116

DT

D. Tarver

03/21/24

5 out of 5

Great support

Great support. Mahasweta rescued me!

JG

Janine Guinard

03/21/24

5 out of 5

Human and simple - I love it

I am always very happy with the support from GHL. Human and simple, I wish I had that with other big companies too. Thank you Barath for your help.

RK

Rebecca Korn

03/20/24

5 out of 5

I just had a call with Anagha and she…

I just had a call with Anagha and she helped me fix my email verification issue with ease. Thanks a lot.

BA

Brickell Ads

03/20/24

5 out of 5

Vishnu Nair provided exceptional knowledge and customer support.

I couldn't think of another customer service support that could top this. My assistant was Vishnu Nair, and let me tell you, I wish I could hire him from my business to help me with my technical questions and issues. I highly recommend this guru be promoted to teach the other support members to provide the same knowledge he's armed with. Best of the best.

JS

Jordan Solomon

03/20/24

5 out of 5

Vishnu Nair helped me with something I…

Vishnu Nair helped me with something I have been having an issue with for months. Thank you!

BA

Brickell Ads

03/20/24

5 out of 5

Vishnu Nair provided exceptional knowledge and customer support.

I couldn't think of another customer service support that could top this. My assistant was Vishnu Nair, and let me tell you, I wish I could hire him from my business to help me with my technical questions and issues. I highly recommend this guru be promoted to teach the other support members to provide the same knowledge he's armed with. Best of the best.

AN

Ash Naeck

03/20/24

5 out of 5

The Golden Trio

Allen, Paul and Vicky have been absolutely amazing and getting my domain all sorted. What took me 2 hours took them only 5 mins to get it all done. Patient, helpful and very knowledgeable. Thank you again boys for the big help

FA

FRE Ads

03/20/24

5 out of 5

Lovely Customer Support

The GHL technicians a Gautham and Bharath are true life savers when experiencing technical difficulties. Love the platform and the service 😎.

LS

Lucille Smuts

03/20/24

5 out of 5

Highlevel - no waiting for answers

These guys are just so helpful and knowledgable. Thank you! I waited maybe two minutes to be connected to a support agent

AB

Angela Bryant

03/20/24

5 out of 5

I was having technical issues with my…

I was having technical issues with my site. I made a quick call to GHL support and had it fixed in a minute. Amar was awesome. Thanks.

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].