9.4
SpotScore
HelpDesk Reviews in August 2026: User Ratings, Pros & Cons
Streamline customer support and boost team productivity.
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Starts from $29 / User / Month when Billed Yearly
HelpDesk Reviews & Ratings
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Spotsaas Editor’s POV
HelpDesk offers a straightforward ticketing system that is easy to use, making it a great choice for teams of all sizes. Its focus on productivity and message management helps streamline customer support efforts.Read more
HelpDesk pros and cons
Intuitive user interface
Centralized message management
Tagging and assignment features
Boosts team productivity
Limited advanced features
May lack integrations
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Showing 31-34 out of 34
GL
Guillermo L
08/13/19
A solid, fast and expensive helpdesk service
What do you like best? What I like about HelpDesk is that it allows you to create teams of service agents that can be assigned different tasks, however, absolutely everything is kept in one place. I can also say that the user experience impressed me, because the page is incredibly fast to load all its features. In addition, you can configure the application so that all tickets arrive first to your email to notify you. What do you dislike? HelpDesk has a high cost per agent, you can ...
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GL
Guillermo L
08/13/19
A solid, fast and expensive helpdesk service
What do you like best? What I like about HelpDesk is that it allows you to create teams of service agents that can be assigned different tasks, however, absolutely everything is kept in one place. I can also say that the user experience impressed me, because the page is incredibly fast to load all its features. In addition, you can configure the application so that all tickets arrive first to your email to notify you. What do you dislike? HelpDesk has a high cost per agent, you can ...
Read more
GU
G2 User
08/10/19
Better Comminication solution
What do you like best? HelpDesk is one of the most amazing software i have used in our company. i like the HelpDesk so much because it offers the following quality customer support easy to set up and use provides good case management and also has very beautiful features. What do you dislike? Although i have been using this beautiful software, so far the only thing that should be improved is the functionality. something needs to be done to make it more user friendly. ...
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GU
G2 User in Marketing and Advertising
08/10/19
Better Comminication solution
What do you like best? HelpDesk is one of the most amazing software i have used in our company. i like the HelpDesk so much because it offers the following quality customer support easy to set up and use provides good case management and also has very beautiful features. What do you dislike? Although i have been using this beautiful software, so far the only thing that should be improved is the functionality. something needs to be done to make it more user friendly. ...
Read more
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].