HelpDesk Reviews in August 2026: User Ratings, Pros & Cons

Very helpful ticketing system that improved our email communication and customer service

What do you like best? My favorite features are automation options. They helped us to solve some of the customers' requests automatically, so that our consultants can focus on more challenging problems and issues that need our real involvement. I also appreciate its' inbox, which is well organized and designed in the way everybody know what to do. It helped us to better organize our work within the team and improved our response rate for common support questions. What do you dislike? ...

Changing the way we provide service

What do you like best? We love how easy and smooth it is to handle tickets and build customer relationships with HelpDesk. The ability to track customer service activities has been a great help. What do you dislike? I have no comments on any flaws in HelpDesk. Everything has been smooth so far. Recommendations to others considering the product: Those who wish to handle all tickets and customer service processes in an easy and smooth way should definitely consider HelpDesk. We ...

Efficient solution for customer support

What do you like best? When it comes to ticket management and building a better customer bond, HelpDesk is one tool that will be on the top of my recommendation list. All the results are present in one place that makes it easy for me to take a look and enhance my performance. Everything is so detailed and simple. What do you dislike? I don’t have such a problem with this application, my work is going on smoothly without any hassle as such. What problems are you solving with the ...

Great Software for small business

What do you like best? There are several reasons why we chose HelpDesk. It's easy to implement and use. Everyone can understand this tool, regardless of their experience. It's clear, and you can handle multiple tickets at once without any frustration. On top of that, HelpDesk is regularly updated with new features that impress with their usability. What do you dislike? I have no doubts about HelpDesk. It's a great tool and ensures good customer service. Recommendations to others ...

We switched from Zendesk ... and haven't looked back

What do you like best? We can now manage support messages from our customers in one shared email box. And the canned responses (template messages) is a real time saver. What do you dislike? Nothing really. And they even helped us migrating our Zendesk tickets to HelpDesk. What problems are you solving with the product? What benefits have you realized? It is so much easier to use than Zendesk, and we get reporting tools, tags, guest users (viewers) included at a much better price.

So far the best ticketing tool for our IT support team.

What do you like best? Thanks to HelpDesk, we organized our work in the team and streamlined ticketing processes. We don't need any additional software to solve customer requests quickly and effectively. What do you dislike? We have no comment on this part. Features work well and the product handles all requests correctly. What problems are you solving with the product? What benefits have you realized? We were looking to organize and automate the ticketing process and manage the ...

A huge help for our support

What do you like best? In our opinion, HelpDesk is easy to use and intuitive. Our agents had no problem with mastering the features, which is a plus. The whole implementation and data migration are super fast. We have speeded up time-consuming tasks with automated workflows. Support team appreciates that frequently asked questions can be solved in a few seconds with canned responses. It's good to add HelpDesk to your tool list. What do you dislike? Nothing so far, I believe they will ...

A solid helpdesk tool

What do you like best? Simple yet very powerful helpdesk tool which helps to manage all the customers' requests in one place. It's very easy to integrate it with Gmail, Yahoo! Mail, Outlook and Office 365. It was very easy to set it with Gmail. It integrates with different tools using Zapier integration. What do you dislike? I don't see any downsides. Everything works as it should. What problems are you solving with the product? What benefits have you realized? It helped me put ...

Very modern customer support software

What do you like best? I love Helpdesk because it has so many features that I need for the entire customer support tasks. You don't need any other software. What do you dislike? Nothing to complain, everything is executed perfectly. What problems are you solving with the product? What benefits have you realized? Responding to customers in time, managing the customer tickets.

Simple and easy to use Helpdesk system

What do you like best? This Helpdesk system is very easy to use. User interface is very intuitive. Conversation history is embedded in the ticket detail make it easier to keep track. What do you dislike? Doesn't show tags on the ticket listing page. Recommendations to others considering the product: Easy and simple enough for a helpdesk system What problems are you solving with the product? What benefits have you realized? Improve our customer support with customer. Help ...