Help Scout Reviews in June 2026: User Ratings, Pros & Cons

"Great & Easy to send and Receive Mail."

What do you like best about Help Scout? Help Scout has always helped me receive and send mail from and to multi-company, and always look profissional. Help Scout is the happy medium of exactly the features we need for our support efforts. I am able to quickly train new team members on how to use Help Scout, and that helps us scale quickly while spending smartly!

"Our Customer Service Is Awesome With Help Scout"

What do you like best about Help Scout? Help Scout has helped us step up our customer service. Before, we used shared email inboxes and had many problems with duplicated effort, accidental deletion of emails, and inability to track customer service issues. Help Scout changed all of that. One of my favorite features is the "traffic cop," which allows users to see in real-time who among their co-workers is currently reading and/or responding to a specific email from a customer. I also like ...

"Fantastic Product and Customer Service"

What do you like best about Help Scout? Their support team is super responsive and goes above and beyond to help whenever we need anything! We don't need a major solution like Zendesk, and Help Scout is the happy medium of exactly the features we need for our support efforts. I am able to quickly train new team members on how to use Help Scout, and that helps us scale quickly while spending smartly!

"The best in customer service monitoring and client retention"

What do you like best about Help Scout? I love the integration between our e-commerce software and Help Scout. The ability to see the client name, order number, amount paid and status of the order without opening the website or any other communication has saved us a ton of time.

"Helpscout makes working through my customer support queue a breeze"

What do you like best about Help Scout? The support review queue is very well made and easy to navigate. The saved replies functionality is powerful and helps increase my productivity as I'm going through my queue.

"Helpscout solves our clients issues by making it easy for us to help them"

What do you like best about Help Scout? Easy to use, feels more like a conversation, and it doesn't make the client feel like they are in a ticketing system. We love in-app support and knowledge base features.

"review for entry for gift card"

What do you like best about Help Scout? lets me know when an account needs updated or an email is no longer working on accounts What do you dislike about Help Scout?

"Help Scout has simplified my life!"

What do you like best about Help Scout? When I log in to Help Scout, I can immediately begin my workday in an organized and stress-free fashion. Its user-friendly interface allows me to get all of my work done in a timely manner. Customer care is of utmost importance to us, and thanks to Help Scout's reliable service, I am able to support all of my customer's needs, whether it be through email, phone calls, or chat. The "Saved Reply" feature is my absolute favorite and has saved me so much ...

"Great for our small team"

What do you like best about Help Scout? Ticket thread management; multi-user; documentation library; beacon What do you dislike about Help Scout?

"Easy integrations, great interface"

What do you like best about Help Scout? the ability to integrate multiple sale channel inboxes and handle all support request in one place. What do you dislike about Help Scout?