Help Scout Reviews in June 2026: User Ratings, Pros & Cons

"Great software for Customer Service/Managing tickets!"

What do you like best about Help Scout? HelpScout is user-friendly, easy to navigate, and makes taking care of our customers very simple and quick. I love that they have extra reassurance knowing that they can reach out to us through Helpscout and get their issues taken care of promptly.

"Shocking how much better HelpScout is vs Front"

What do you like best about Help Scout? - Clean user experience and interface - Simple to use, not buggy (I encountered a huge amount of bugs with Front)

"Excellent tool for managing customer support tickets"

What do you like best about Help Scout? The functionality in HelpScout is straightforward and intuitive to use. It's easy to assign and reassign tickets to the correct people and ensure they're all followed up on.

"Help Scout - Making being productive A LOT easier!"

What do you like best about Help Scout? Before Help Scout, I was managing all of our requests inside my inbox. I would forward emails to co-workers for them to help. Now co-workers can log in and grab tickets as they come in, or I can quickly assign them right inside the system. The option to see only tickets assigned to me also removes the overwhelming feeling of a full inbox. We recently started using tags as well, and that has been a game-changer as well. Also, seeing the notes pass ...

"Delightful CRM"

What do you like best about Help Scout? I really appreciate the thought Help Scout has put into their CRM. It's easy to use and get started with. Everything is straightforward and they've minimized the learning curve. They offer everything you need for your company to stay connected with your customers. The couple times I've spoken with a customer service representative they have always been pleasant and their answers were easy to understand.

"Great tool for keeping track of my projects"

What do you like best about Help Scout? I like the ease of seeing the chain of correspondence with clients and various team members. What do you dislike about Help Scout?

"Excellent product, excellent support"

What do you like best about Help Scout? The product is great. Very easy to use and the cost is fair compared with many other helpdesks. What do you dislike about Help Scout?

"Great platform for mid-size companies"

What do you like best about Help Scout? It lets me tag other people in a task to eliminate me having to send an email! Efficient and easy What do you dislike about Help Scout?

"Perfect mix of pro features with great usability"

What do you like best about Help Scout? We evaulted many ticketing systems, and needed pro-level features (i.e. power user), but with a user interface that makes sense and easy to use while still maintaining access to the advance features. HelpScout fit the bill perfectly!

"A great way to organize your customer service and delegate tasks"

What do you like best about Help Scout? Our customer service team works with 3 different companies. HelpScout allows us to sort automated emails into folders automatically and makes it easy to assign tasks to each team member across all our brands. The saved responses might be my favorite feature because we can save all the answers to our frequently asked questions and select them from a drop-down. It keeps our messaging consistent and saves a ton of time.