Heap Reviews in June 2026: User Ratings, Pros & Cons

"Like having front row seats to our conversion funnel"

What do you like best about Heap? I love being able to see the drop off at every stage of the funnel and the flexibility of filtering to hone in on insights paired with videos of user behavior onsite at every stage.

"Great partner, promising platform"

What do you like best about Heap? The Auryc team has been a great partner to work with. They are much more than just a platform provider, always willing to go the extra mile to address issues or invest in new functionality to meet our business needs. We were concerned that this might change after we moved off a free trial and signed a contract, but that was not the case at all.

"Auryc is an amazing tool!"

What do you like best about Heap? I really like the recorded actions of each visitor to the site. It helps us to know where users are spending the most time and what content is most important. I really enjoy viewing the heat maps and session recordings. I can see first hand what visitors are doing once they enter the site such as pages they are viewing, content or images they find most important. The session recordings also shares where the visitor might be having trouble when it comes to ...

"Brilliant service and technology"

What do you like best about Heap? This is not just a SAAS platform. The amount of effort which they put into ensuring that you get usable information from the platform is nothing short of extraordinary.

"Finally you can have a complete picture of your customer's behavior"

What do you like best about Heap? You can join the three things you need to understand the behavior on the same platform: session replay, analytics data and surveys. That way, you can segment in a much smarter way, with more tools (ie session replay) to join the things you quantitatively know about the customer with qualitative data.

"Finally you can have a complete picture of your customer's behavior"

What do you like best about Heap? You can join the three things you need to understand the behavior on the same platform: session replay, analytics data and surveys. That way, you can segment in a much smarter way, with more tools (ie session replay) to join the things you quantitatively know about the customer with qualitative data.

"Nice but not intuitive to use"

What do you like best about Heap? The event market is awesome (would be great to also filter 30 days ago). The recordings are very helpful to understand the customer's journey

"Insightful Web Analytics for online growth"

What do you like best about Heap? It's easy to use and straightforward. The team at Auryc are always available to answer any questions that you might have and they even provide hands on work if required.

"More than customer experience tool, with the best customer success team."

What do you like best about Heap? Auryc has been a great tool to understand customer struggles. A lot of web analytics tools will give you stats about engagement, the progression from a page or funnel step being down. While Auryc shows you exactly what about the page or step is causing a certain metric to be down. It helps you see your customer struggle and empathize with them to create a better experience. Conversion rate optimization without Auryc is really difficult as you might have the ...

"More than customer experience tool, with the best customer success team."

What do you like best about Heap? Auryc has been a great tool to understand customer struggles. A lot of web analytics tools will give you stats about engagement, the progression from a page or funnel step being down. While Auryc shows you exactly what about the page or step is causing a certain metric to be down. It helps you see your customer struggle and empathize with them to create a better experience. Conversion rate optimization without Auryc is really difficult as you might have the ...