Heap Reviews in June 2026: User Ratings, Pros & Cons

"Amazingly intuitive product and a phenomenal customer service and team behind it"

What do you like best about Heap? It's hard to pick between the product and the team, but I'd say that Heap's customer service team is one of the most significant contributors to the positive user experience I've had so far. All of the solutions engineers that I've come across through my support tickets have been nothing but helpful, responsive, and thoughtful, not to mention competent at problem-solving. That said, Heap itself is a great product so I haven't had any frustrating experiences ...

"Easy and Insightful platform to use!"

What do you like best about Heap? I like that you can use Heap easily to analyze user behavior, determine patterns and diagnose errors. I appreciate the clean interface and ease of use!

"Best analytics tool I've used"

What do you like best about Heap? * Easy to use reports with helpful presets * Flexible grouping and filtering

"Super helpful, takes time to learn"

What do you like best about Heap? Heap shows you what your users are doing in a way that doesn't feel too invasive. Once you understand how to use it, it's powerful.

"Best alternative to Google Analytics"

What do you like best about Heap? Easy setup - most of the time you don't need dev support to create goals and all goals are tracked automatically from the start so there is a rare moment of "Oh SH*T we forgot to track this particular goal"

"A wide range of insights, a full and comprehensive analysis of site performance."

What do you like best about Heap? Auryc has helped my company discover where our website was lacking in content, load time and performance. Their support staff is friendly and provides detailed analytics.

"The Power of Auryc"

What do you like best about Heap? Auryc helps our teams create a better customer experience, identify issues and opportunities in our e-comm funnel, prevent fraud, track the voice of our customers, and ultimately drive incremental revenue.

"Auryc Business User"

What do you like best about Heap? The ability to view sessions and review the steps that users take in our sites What do you dislike about Heap?

"This software will only help your website become better!"

What do you like best about Heap? It is great to see customer feedback and watch how they used your website. If you are wanting to make your website more user-friendly, what better way than seeing how they actually use it firsthand!

A product that offers clear engagement and exceptional insight in marketing conversion.

PROS: Being able to extract funnel reports within a minute. Before using Heap, we had to use Google Analytics and had to make custom reports. I find Heap to be intuitive. I no longer depend on anyone tech-savvy whe going in and setting up a custom report. Now, I can just come in and make reports without any issue.