Heap Reviews in June 2026: User Ratings, Pros & Cons
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Heap offers custom pricing plan
Heap Reviews & Ratings
Spotsaas Editor’s POV
Heap offers a robust solution for product analytics with its codeless approach, making it accessible for non-technical users. Its retroactive data collection feature is particularly beneficial for teams looking to analyze past user behavior.Read more
Heap pros and cons
Codeless user analytics
Retroactive data access
Flexible Virtual Events
Data-driven decision-making
Complex setup process
Learning curve for new users
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Showing 11-20 out of 1083
MS
Mandeep S
12/05/23
"Seamless visibility through Tableau and Heap"
What do you like best about Heap? Heap is helping us understand a deeper analysis of the website without much effort to create a roadmap for future changes. It helps validate the data
AU
Anonymous User
11/03/23
"Flexible tool, great analytics"
What do you like best about Heap? Flexible analysis of any product event by anyone What do you dislike about Heap?
AU
Anonymous User
11/03/23
"Flexible tool, great analytics"
What do you like best about Heap? Flexible analysis of any product event by anyone What do you dislike about Heap?
BP
Brittany P
10/30/23
"An excellent option for auto-capture analytics"
What do you like best about Heap? The snapshot feature allows you to enrich ANY event (page view *and* click event) with data from pretty much any element on the page (css, form field info, javascript values) which makes the tool so useful and the reporting so much more valuable than simple clickstream data. The team consistantly iterates and is launching new features to compete with tools like Fullstory/Hotjar with session replay.
KI
Kazi I
10/26/23
"Heap was instrumental in figuring out customer pain points during our UX/UI revamp."
What do you like best about Heap? Heap was extremely simple to set up. It required minimum setup from our dev team. Once I had the events and properties in place, I was able to seamlessly create dashboards to keep track of a user's journey. The icing on the cake was seeing a video of a user performing actions on our platform. It gives us a direct look into seeing where a customer struggled and faced friction. This was instrumental in our new UX/UI revamp project.
KI
Kazi I
10/26/23
"Heap was instrumental in figuring out customer pain points during our UX/UI revamp."
What do you like best about Heap? Heap was extremely simple to set up. It required minimum setup from our dev team. Once I had the events and properties in place, I was able to seamlessly create dashboards to keep track of a user's journey. The icing on the cake was seeing a video of a user performing actions on our platform. It gives us a direct look into seeing where a customer struggled and faced friction. This was instrumental in our new UX/UI revamp project.
AU
Anonymous User
10/25/23
"I highly recommend this tool to get web analytics"
What do you like best about Heap? It makes retrieving quick insights really easy, it connects to Redshift and S3 very simply, allowing me to digest large datasets in a different enviroment for lightining fast internal user dashboard experiences. Heap Support provides an excellent service that is quick, personalized and full of screenshots and relevant links.
AU
Anonymous User
10/25/23
"I highly recommend this tool to get web analytics"
What do you like best about Heap? It makes retrieving quick insights really easy, it connects to Redshift and S3 very simply, allowing me to digest large datasets in a different enviroment for lightining fast internal user dashboard experiences. Heap Support provides an excellent service that is quick, personalized and full of screenshots and relevant links.
LG
Luke G
10/25/23
"Great platform, good UX and very helpful team"
What do you like best about Heap? Team is always available to help. It's the best platform for marketeers as you can retrospectively apply events and tracking and it will have all past data versus GA where tracking only begins after implementing a change
LG
Luke G
10/25/23
"Great platform, good UX and very helpful team"
What do you like best about Heap? Team is always available to help. It's the best platform for marketeers as you can retrospectively apply events and tracking and it will have all past data versus GA where tracking only begins after implementing a change
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].