GuideCX Reviews in July 2025: User Ratings, Pros & Cons

"Smooth as silk onboarding experience."

What do you like best about GUIDEcx? Great project planning and template options that encourage engagement from all stakeholders. Efficient and transparent communication options with users and thoughtful and practical reporting straight out of the box with more BI options available. Some great new training, open office hours and and webinar resources being created. What do you dislike about GUIDEcx? Not much to dislike at all. It would be great to make the table columns editable to ...

"Great Product, Great Company"

What do you like best about GUIDEcx? It keeps my projects organized so that my clients and I can all see the progress. Easy to use, clean and efficient interface. I love the transparency and i know my clients appreciate it as well. Recent updates to the system have made things even easier to use. I love it! What do you dislike about GUIDEcx? I really haven't found anything I dislike. They've thought of everything! What problems is GUIDEcx solving and how is that benefiting you? The biggest ...

"Good Product"

What do you like best about GUIDEcx? The tool is very easy to use and customizable. The integration team, mark Mitchell was very helpful and one other CSM named Jason was very helpful. What do you dislike about GUIDEcx? I have had good expeirence working with most of the CSM's but one CSM, Jenny we recently worked with was not very helpful and had all the other informaiton. Recommendations to others considering GUIDEcx: Yes What problems is GUIDEcx solving and how is that benefiting ...

"Pleasantly easy to run through"

What do you like best about GUIDEcx? We are just in the implementation process with Guide CX at the company where I work; however, it seems easy to implement a process encompassing multiple steps across many different departments. There is a lot of information we require from our customers, and i am eager to be able to hold them accountable to timelines as well. With further use with this product know, with the support of guide cx itself we have made changes to how it works to better our ...

"GuideCX Improves Efficiency"

What do you like best about GUIDEcx? Our onboarding process has become so streamlined. What do you dislike about GUIDEcx? We don't dislike anything, to be honest! What problems is GUIDEcx solving and how is that benefiting you? We have eliminated back-and-forth emails inquiring about the onboarding processes.

"Reporting Engineer"

What do you like best about GUIDEcx? Complicated at first glance, GuideCX provides the ultimate tracking to those who cannot keep up with a massive load of projects. Besides the product itself, the support provided is beyond magnificent, making it comfortable to use the software. What do you dislike about GUIDEcx? GuideCX sometimes does not behave as expected and may cause you to waste your time; however, thanks to the support team and quick responses, there's always a solution. What ...

"Easy organized way to guide clients through integrating the product"

What do you like best about GUIDEcx? The best thing is clients can directly communicate with you and your team on any issues. What do you dislike about GUIDEcx? The ui can be improved and more streamlined. What problems is GUIDEcx solving and how is that benefiting you? It's fast tracking clients to understand our product.

"Senior Project Manager"

What do you like best about GUIDEcx? GuideCX is intuitive and visually pleasing for clients to use. The integrations with email inboxes as well as Jira benefit both client teams and internal teams. Lastly, the template makes it easy to instate a project for my PMO team, and benchmark the success of our processes. What do you dislike about GUIDEcx? The API integrations seem to still be in development stages-- Jira specifically has impacted my team. However, I know that continuous improvement ...

"Makes life so much easier"

What do you like best about GUIDEcx? GuideCX is easy to use and helps consolidate the whole experience for the clients we are working with and me. And to top it off their customer support team is one of the best I've worked with. What do you dislike about GUIDEcx? Honestly, up to this point it's been great. Every time I get stuck I reach out to their team and I get a fast response and plenty of help. What problems is GUIDEcx solving and how is that benefiting you? We have a fairly complex ...

"Fantastic support team"

What do you like best about GUIDEcx? A user-friendly tool with a support team that provides excellent support right at the time of need. Easy to navigate and requests for improvement are taken seriously with visibility to the development roadmap. The ability to have external communications and project visibility was the reason for selecting this tool. What do you dislike about GUIDEcx? Templates are great but can't control predecessors and task timing to the level desired. i.e. every task ...