GoTo Connect Reviews in June 2026: User Ratings, Pros & Cons

"Reliable multi-office connectivity."

What do you like best about GoTo Connect? Web based administrative features with an intuitive portal makes setting up and changing dial plans, etc. easy. What do you dislike about GoTo Connect?

"Easy and cost effective"

What do you like best about GoTo Connect? It's easy to set up and modify call workflows, and I like getting voicemessages pushed to my email inbox. What do you dislike about GoTo Connect?

"By far the best tech support experience there is"

What do you like best about GoTo Connect? Their tech support is the easiest to coordinate and work with on issues. they will stay on the phone with you and help resolve your issue with a great attitude

"Customer Support professional and very helpful"

What do you like best about GoTo Connect? Customer support is very knowledgable and knew exactly what my needs were and helped address them quickly. I presented other questions and had other questions and the support person was able to address it quickly without any help from 3rd tier support. Other providers usually have to refer questions to 2nd or 3rd tier team support. With Jive it's always the 1 tier support that has consistently helped me. The support team is also able to provide ...

"User Friendly"

What do you like best about GoTo Connect? I love how easy it is to use the administrative system without having to hire an IT person to do it for you. I love that I can easily change around my extensions and phone numbers, as needed, or schedule them to change by themselves without me having to go in and do it manually every time. And I love how helpful their tech support is whenever there's a problem I can't fix myself. I even downloaded the Jive app to my phone so when I'm away from my ...

"Easy to work with! Great support!"

What do you like best about GoTo Connect? They fixed our internet issues and our call quality is much better than we had with past carriers. Everyone has been very nice to work with and when I need something I can reach out for support. No matter who answers the call, I know they'll be able to help me.

"Great Communication Tool"

What do you like best about GoTo Connect? Is great to communicate with teammates and customers. It has help us a lot when we integrate it with our systems and workflow. The API has been really helpful too. We integrated it with our Filemaker data base and it help us to automate the calls for the customers, now our team mates and generate a call automatically directly from the system and are able to communicate faster and easier with the customer and we make sure the calls are made right. It ...

"Jive Comm - Review"

What do you like best about GoTo Connect? The customer/tech support Jive provides is outstanding. I have called support on a few occasions and every tech rep resolved the issue. They also follow up if the case is still open. This type of service is hard to find these days.

"Great system for any office - even one with an IT department"

What do you like best about GoTo Connect? Wonderful customer service and GREAT video/Youtube support. I can basically get any question answered quickly, easily, and clearly - even though I am not a 'phone' person

"Meets Our Needs"

What do you like best about GoTo Connect? Easy work flow, able to make adjustments on the fly. What do you dislike about GoTo Connect?