GoTo Connect Reviews in June 2026: User Ratings, Pros & Cons

"Has Been a Great Move"

What do you like best about GoTo Connect? The extensions and that each user can communicate with all our customers. For the price, we receive more features than we did with our past service. We can use the video chat as well, it comes with our membership, and having everything in one spot helps.

"I've been a customer for 16 months"

What do you like best about GoTo Connect? The options, I am able to fax and text using Gotoconnect. What do you dislike about GoTo Connect?

"Worked great at the beginning, but ran into issues as we expanded"

What do you like best about GoTo Connect? I really like the simple layout. It's easy to use, and intuitive. Most of the time it works great and has helped our process become much smoother. We have been able to dramatically improve our workflow by creating call groups and dial plans. Doing live transfers is easy and has allowed us to improve our customer experience (when it works). I love being able to monitor calls and have it automatically record.

"Most affordable solution for international calls"

What do you like best about GoTo Connect? It is really functional, standard features for voice calls include a variety of call management services (e.g. caller ID, call routing, as well as an auto attendant, virtual fax, call recording, and call forwarding). There are also dashboards and analytics to make it easy to see how the service is being used and how well calls are being handled.

"GoToConnect is AWESOME!!!"

What do you like best about GoTo Connect? I love the ease and convenience of the product. As a reseller, it makes it easy to have plug and play setup. Having customers based thousands of miles away from me, it is nice to know that the setup can be remote. GoToConnect onboarding teams are great. They make the onboarding process simple and easy.

"User Friendly GoToConnect"

What do you like best about GoTo Connect? User Interface and Very easy to use and quality is good What do you dislike about GoTo Connect?

"Friendly, clueless support"

What do you like best about GoTo Connect? The service is configurable and reasonably priced. What do you dislike about GoTo Connect?

"DO NOT USE JIVE"

What do you like best about GoTo Connect? NOTHING!! You guys are terrible. The set up was a pain. Phone service was spotty and trying to cancel is impossible. What do you dislike about GoTo Connect?

"Not all its hyped up to be"

What do you like best about GoTo Connect? It is cheap and easy to use interface when it works. What do you dislike about GoTo Connect?

"Excellent Cloud Communication Tools, Especially the Phone System in the Cloud"

What do you like best about GoTo Connect? Excellent set of phone system features, Communication center is top notch in terms of features and migration via the account management team was assisted very well as well.