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9.6

SpotScore

Gorgias - Help Desk Software

Gorgias Reviews in September 2026: User Ratings, Pros & Cons

Effortlessly manage customer interactions and relationships.

4.63

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Gorgias Reviews & Ratings

4.63

Excellent

Based on 438 ratings & 497 reviews

Are you using Gorgias?

Rating Distribution

Excellent

(372)

Very Good

(116)

Good

(6)

Poor

(2)

Terrible

(1)

Spotsaas Editor’s POV

Gorgias is designed for organizations that prioritize customer relationship management. Its centralized approach to customer interactions helps businesses maintain strong relationships and improve support efficiency.Read more

Gorgias pros and cons

  • Centralized customer interactions

  • Efficient communication

  • Detailed customer insights

  • User-friendly interface

  • Limited third-party integrations

  • Basic reporting features

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Showing 81-90 out of 497

QH

Quantisha H

07/25/22

5 out of 5

"Gorgias Review"

What do you like best about Gorgias? The easy training that's provided. I like how everything is labeled for easy navigation. What do you dislike about Gorgias?

DM

Dorothea M

07/25/22

5 out of 5

"great program"

What do you like best about Gorgias? easy to use easy to understand easy to get the button of the problem or issue of the customer What do you dislike about Gorgias?

IN

Isabelle N

07/25/22

5 out of 5

"Why Gorgias is so Great and Easy to Use"

What do you like best about Gorgias? I love the interface and how easy to use it is. What do you dislike about Gorgias?

DM

Dorothea M

07/25/22

5 out of 5

"great program"

What do you like best about Gorgias? easy to use easy to understand easy to get the button of the problem or issue of the customer What do you dislike about Gorgias?

MS

Matt S

07/25/22

5 out of 5

"Gorgias is gorgeous"

What do you like best about Gorgias? I really enjoy Gorgias' streamlined integration of our communication channels + automated responses because it allows me to manage a greater workload with become overwhelmed.

JF

Juan F

07/25/22

5 out of 5

"the training was informative easy to remember, I was ready to go live right after."

What do you like best about Gorgias? how easy it was to navigate and retain the information easy enough to remember what to do. Gorgias is a great platform. What do you dislike about Gorgias?

AU

Anonymous User

07/24/22

5 out of 5

"Great program. Shopify integration is an absolute must!"

What do you like best about Gorgias? Macros and prediction text makes responding a breeze! The shopify integration is also really really helpful for checking stock values and for sending product recommendations.

AU

Anonymous User

07/24/22

5 out of 5

"Great program. Shopify integration is an absolute must!"

What do you like best about Gorgias? Macros and prediction text makes responding a breeze! The shopify integration is also really really helpful for checking stock values and for sending product recommendations.

AU

Anonymous User

07/23/22

4 out of 5

"Gorgias makes customer support easy!"

What do you like best about Gorgias? The macros and rules make it easy to respond to customers quickly and the integration with Shopify makes it easy to manage orders and provide excellent customer support.

LB

Lauren B

07/23/22

4 out of 5

"very user friendly and easy to use"

What do you like best about Gorgias? straight-forward layout layout. lots of great function What do you dislike about Gorgias?

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].