Gorgias Reviews in June 2025: User Ratings, Pros & Cons

"Gorgias makes customer support easy!"

What do you like best about Gorgias? The macros and rules make it easy to respond to customers quickly and the integration with Shopify makes it easy to manage orders and provide excellent customer support.

"New to me but enjoying it"

What do you like best about Gorgias? I recently started using Gorgias. I love how user friendly it is and how everything is basically in one place. You don't have to be constantly switching screens to check on each channel.

"very user friendly and easy to use"

What do you like best about Gorgias? straight-forward layout layout. lots of great function What do you dislike about Gorgias?

"New to Gorgias and looking forward to all it offers!"

What do you like best about Gorgias? All our communication in the same place! What do you dislike about Gorgias?

"New to Gorgias and looking forward to all it offers!"

What do you like best about Gorgias? All our communication in the same place! What do you dislike about Gorgias?

"Gorgias Platform works well, we love using it and everything it does for us!"

What do you like best about Gorgias? The thing that I like best is the organization that Gorgias provides. It is easy to follow and my team works really well with it! It keeps things organized and straight. For other companies we have used things have gotten messy.

"Growing with Gorgias"

What do you like best about Gorgias? It certainly does the job and more importantly, the development personnel seems to be constantly looking for ways to improve and stay ahead of the curve.

"Gorgias is top notch"

What do you like best about Gorgias? Its very user-friendly, easy to search-reply-snooze and completely take care of the customer What do you dislike about Gorgias?

"Very easy to combine customer service across all platforms"

What do you like best about Gorgias? Gorgias allows us to integrate multiple platforms into one place. This makes responding to our customers easier as we can track everything from one platform. Combined with the Macro option to automate responses, this platform greatly helps us provide excellent customer service in the quickest ways possible.

"Love the power of Gorgias to turn any email into a CRM tool."

What do you like best about Gorgias? As a fully functioning CRM you may customize the software to work for you. By creating folders for accounts, everything is organized. Having the ability to leave internal messages for teammates while still emailing customers via their ticket keeps work extremely organized so that everyone can help anyone.