9.6
SpotScore
Gorgias Reviews in September 2026: User Ratings, Pros & Cons
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Gorgias Reviews & Ratings
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Spotsaas Editor’s POV
Gorgias is designed for organizations that prioritize customer relationship management. Its centralized approach to customer interactions helps businesses maintain strong relationships and improve support efficiency.Read more
Gorgias pros and cons
Centralized customer interactions
Efficient communication
Detailed customer insights
User-friendly interface
Limited third-party integrations
Basic reporting features
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Showing 91-100 out of 497
CW
Christinea W
07/23/22
"New to me but enjoying it"
What do you like best about Gorgias? I recently started using Gorgias. I love how user friendly it is and how everything is basically in one place. You don't have to be constantly switching screens to check on each channel.
AU
Anonymous User
07/23/22
"Gorgias makes customer support easy!"
What do you like best about Gorgias? The macros and rules make it easy to respond to customers quickly and the integration with Shopify makes it easy to manage orders and provide excellent customer support.
LB
Lauren B
07/23/22
"very user friendly and easy to use"
What do you like best about Gorgias? straight-forward layout layout. lots of great function What do you dislike about Gorgias?
KG
Kate G
07/22/22
"New to Gorgias and looking forward to all it offers!"
What do you like best about Gorgias? All our communication in the same place! What do you dislike about Gorgias?
KG
Kate G
07/22/22
"New to Gorgias and looking forward to all it offers!"
What do you like best about Gorgias? All our communication in the same place! What do you dislike about Gorgias?
AU
Anonymous User
07/21/22
"Growing with Gorgias"
What do you like best about Gorgias? It certainly does the job and more importantly, the development personnel seems to be constantly looking for ways to improve and stay ahead of the curve.
MF
Matt F
07/21/22
"Gorgias Platform works well, we love using it and everything it does for us!"
What do you like best about Gorgias? The thing that I like best is the organization that Gorgias provides. It is easy to follow and my team works really well with it! It keeps things organized and straight. For other companies we have used things have gotten messy.
TT
Tiffany T
07/20/22
"Gorgias is top notch"
What do you like best about Gorgias? Its very user-friendly, easy to search-reply-snooze and completely take care of the customer What do you dislike about Gorgias?
AU
Anonymous User
07/20/22
"Cool & Easy"
What do you like best about Gorgias? Fun emojis, easy navigation. And made shopify cancellations easier What do you dislike about Gorgias?
MW
Michael W
07/20/22
"Love the power of Gorgias to turn any email into a CRM tool."
What do you like best about Gorgias? As a fully functioning CRM you may customize the software to work for you. By creating folders for accounts, everything is organized. Having the ability to leave internal messages for teammates while still emailing customers via their ticket keeps work extremely organized so that everyone can help anyone.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].