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9.6

Spot Score

Gorgias - Help Desk Software

Gorgias Reviews in June 2025: User Ratings, Pros & Cons

Effortlessly manage customer interactions and relationships.

4.3

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Gorgias Reviews & Ratings

4.3

Very Good

Based on 87 ratings & 497 reviews

Rating Distribution

Excellent

(372)

Very Good

(116)

Good

(6)

Poor

(2)

Terible

(1)

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Showing 61-70 out of 497

AU

Anonymous User

08/08/22

5 out of 5

"Gorgias is easy to use and has everything the company needs in one spot."

What do you like best about Gorgias? I like that everything we need is in one spot. Our emails, chats, phone calls all come in to one system. It was easy to learn as well.

BL

Bob L

08/08/22

5 out of 5

"Great Customer Service Platform"

What do you like best about Gorgias? The platform has helped make our customer service team more efficient. Being linked to Shopify & Narvar allows our client support team to view all previous communications, order history and any return transactions on one screen. We're responding quickly and can resolve tickets with fewer conversations. It's been like adding an extra CS agent.

AU

Anonymous User

08/08/22

5 out of 5

"An Excellent Program"

What do you like best about Gorgias? Gorgias has a very simple yet powerful user interface that makes categorizing, delegating, and organization a breeze. I never thought a CRM software could be this comprehensive

AU

Anonymous User

08/08/22

4.5 out of 5

"Customer Service made easy"

What do you like best about Gorgias? Gorgias allows businesses to handle customer interactions through Shopify pain free with lots of plug ins and the ability to manage orders/accounts easily.

VJ

Van Jazril D

08/07/22

5 out of 5

"Gorgias is the most user friendly CS Platform I've come across."

What do you like best about Gorgias? Gorgias has the most user-friendly interface of all CS platforms I have used. The support team is also very responsive when you have questions. I would recommend it to everyone needing a CS Platform for their business needs.

AC

Andrew C

08/03/22

5 out of 5

"It was quick and easy"

What do you like best about Gorgias? The UI is user-friendly and the functions are easy to use. What do you dislike about Gorgias?

SO

Sean O

08/03/22

4.5 out of 5

"Best CRM Around"

What do you like best about Gorgias? Gorgias has loads of integrations to choose from, the layout is very simple and easy to use and we can customise a lot of our system through their API integration.

AU

Anonymous User

08/01/22

5 out of 5

"Quick and Effective, wonderfully streamlined"

What do you like best about Gorgias? Trying to find an email or ticket is one of the easiest things to do, since Gorgias piles everything together for you. The history is right there. Makes life SO EASY

EK

Ellen K

08/01/22

5 out of 5

"Easy to setup up"

What do you like best about Gorgias? super easy to setup, even without the many tutorials and videos What do you dislike about Gorgias?

BD

Brooke D

08/01/22

5 out of 5

"Efficiency"

What do you like best about Gorgias? I like having everything all in one place. What do you dislike about Gorgias?

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].