9.6
Spot Score
Gorgias Reviews in June 2026: User Ratings, Pros & Cons
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Gorgias Reviews & Ratings
Spotsaas Editor’s POV
Gorgias is designed for organizations that prioritize customer relationship management. Its centralized approach to customer interactions helps businesses maintain strong relationships and improve support efficiency.Read more
Gorgias pros and cons
Centralized customer interactions
Efficient communication
Detailed customer insights
User-friendly interface
Limited third-party integrations
Basic reporting features
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Showing 61-70 out of 497
AU
Anonymous User
08/08/22
"Gorgias is easy to use and has everything the company needs in one spot."
What do you like best about Gorgias? I like that everything we need is in one spot. Our emails, chats, phone calls all come in to one system. It was easy to learn as well.
AU
Anonymous User
08/08/22
"Customer Service made easy"
What do you like best about Gorgias? Gorgias allows businesses to handle customer interactions through Shopify pain free with lots of plug ins and the ability to manage orders/accounts easily.
AU
Anonymous User
08/08/22
"An Excellent Program"
What do you like best about Gorgias? Gorgias has a very simple yet powerful user interface that makes categorizing, delegating, and organization a breeze. I never thought a CRM software could be this comprehensive
BL
Bob L
08/08/22
"Great Customer Service Platform"
What do you like best about Gorgias? The platform has helped make our customer service team more efficient. Being linked to Shopify & Narvar allows our client support team to view all previous communications, order history and any return transactions on one screen. We're responding quickly and can resolve tickets with fewer conversations. It's been like adding an extra CS agent.
VJ
Van Jazril D
08/07/22
"Gorgias is the most user friendly CS Platform I've come across."
What do you like best about Gorgias? Gorgias has the most user-friendly interface of all CS platforms I have used. The support team is also very responsive when you have questions. I would recommend it to everyone needing a CS Platform for their business needs.
SO
Sean O
08/03/22
"Best CRM Around"
What do you like best about Gorgias? Gorgias has loads of integrations to choose from, the layout is very simple and easy to use and we can customise a lot of our system through their API integration.
AC
Andrew C
08/03/22
"It was quick and easy"
What do you like best about Gorgias? The UI is user-friendly and the functions are easy to use. What do you dislike about Gorgias?
BW
Brittany W
08/01/22
"A Middle Ground"
What do you like best about Gorgias? The intergration is very lovely, everything is in one place and easy to use, the flows & macros are easy to create. I am easily able to oversee my team and listen to recording clips etc.
AU
Anonymous User
08/01/22
"Go Gorgias"
What do you like best about Gorgias? The ability to work as a team managing customer emails. What do you dislike about Gorgias?
ST
Scott T
08/01/22
"Sales manager for online chat"
What do you like best about Gorgias? Lots of data, fairly simplistic setup which can get as complicated as you'd like it to be. Enjoy the macros and shopify connections
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].