Gorgias Reviews in June 2025: User Ratings, Pros & Cons

"Increased efficiency and agent productivity after switching to Gorgias!"

What do you like best about Gorgias? A seamless integration with Shopify and its eco-system provides our teams ample info and insights! What do you dislike about Gorgias?

"Gorgias is a game changer!"

What do you like best about Gorgias? We switched from ZenDesk to Gorgias and it was a total game changer. I've worked in customer support for a very long time and Gorgias is the best platform I have ever used. Everything is so easy to navigate and their team is very helpful if I ever have questions.

"Easy to Use and Helpful"

What do you like best about Gorgias? I like that I can make email templates so I can easily and quickly respond to common questions I receive at my job. What do you dislike about Gorgias?

"Customer Service Made Easier"

What do you like best about Gorgias? I use Gorgias everyday to respond to customer service emails. I love creating the macro responses so I can respond quickly and easily to typical questions.

"Handles customer service team and customer concerns easily"

What do you like best about Gorgias? You can integrate multiple channels (like Facebook pages, Instgram accounts, and emails) easily. The messages come in as tickets and it’s really easy to use. Some of their customer service are helpful.

"Excellent customer support software"

What do you like best about Gorgias? Gorgias made helping my customers very easy and centralized. I no longer had support spread out over several different platforms. Email, chat and phones all documented in gorgias.

"Save time !"

What do you like best about Gorgias? all the time I saved thank to Gorgias in my daily work What do you dislike about Gorgias?