Gorgias Reviews in June 2025: User Ratings, Pros & Cons

"Efficient Platform"

What do you like best about Gorgias? The integration with Shopify allows you to see everything about the customer and the order in one single screen. What do you dislike about Gorgias?

"Gorgias is a game changer!"

What do you like best about Gorgias? Gorgias has been an absolute game-changer for our company. Prior to Gorgias, we relied on email only with no internal communication. Now we can combine tickets from the same customer (which the customer sends as a standard email), talk internally about solutions, and respond to the customer all in one place!

"Our favorite All in one customer experience platform"

What do you like best about Gorgias? It's easy to navigate and has a ton of integrations. The knowledge base is really deep too. What do you dislike about Gorgias?

"Excellent for Customer Support"

What do you like best about Gorgias? Easy to provide customer support - super friendly and easy to use software What do you dislike about Gorgias?

"Powerful tool, great support."

What do you like best about Gorgias? Powerful, feature-rich, very customizable. Really great customer support folks. Integration with Shopify and SM platforms.

"Could not live without Gorgias for our Shopify store"

What do you like best about Gorgias? Seeing all order history and communication history from various channels in the one place What do you dislike about Gorgias?

"Fantastic platform with excellent customer success support!"

What do you like best about Gorgias? Gorgias has fantastic Shopify integrations. We moved from Zendesk a little over 6 months ago and we are thrilled with the switch.

"Customer support made simple, efficient, fast, and automated"

What do you like best about Gorgias? We use Gorgias for all of our customer support inquiries. We find the UI very simple/straightforward and really like being able to integrate all of our different apps (Shopify, SMS, ERP, email, Facebook, livechat).

"Gorgias is a one of a kind, customer centric platform"

What do you like best about Gorgias? Their ability to continually innovate, with their customers driving the roadmap, in an effort to provide the most seamless customer experience platform possible. If you are a Shopify customer, this is the platform for you.

"More productive agents, less hassles with systems."

What do you like best about Gorgias? Best support, and very open to possible improvements as needs evolve. The system is getting better and better. What do you dislike about Gorgias?