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9.6

Spot Score

Gorgias - Help Desk Software

Gorgias Reviews in June 2025: User Ratings, Pros & Cons

Effortlessly manage customer interactions and relationships.

4.3

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Gorgias Reviews & Ratings

4.3

Very Good

Based on 87 ratings & 497 reviews

Rating Distribution

Excellent

(372)

Very Good

(116)

Good

(6)

Poor

(2)

Terible

(1)

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Showing 281-290 out of 497

AB

Alex B

04/25/22

4 out of 5

"Gorgias is great!"

What do you like best about Gorgias? Simplicity and ease of use, all where it needs to be What do you dislike about Gorgias?

TD

Taylor D

04/25/22

3.5 out of 5

"Gorgias Review"

What do you like best about Gorgias? I like that all of our platforms are now in one place. No need to use multiple screens to look at certain info. What do you dislike about Gorgias?

JG

Jacob G

04/25/22

3.5 out of 5

"Can Gorgias do everything?"

What do you like best about Gorgias? I love the integration possibilities. I have yet to delve into the full potential as far as social media, Magento, and email integration goes, but I am impressed thus far.

MS

Mike S

04/25/22

5 out of 5

"Streamline your Customer Service"

What do you like best about Gorgias? It is great to have one dashboard to collate information from several sources. What do you dislike about Gorgias?

AU

Anonymous User

04/25/22

5 out of 5

"awesome"

What do you like best about Gorgias? the ease of use and clear navigation of the system What do you dislike about Gorgias?

SS

Shaina S

04/25/22

5 out of 5

"So much in one place"

What do you like best about Gorgias? I like that you are able to combine so many things into one platform. Getting to see the customer journey from all the different touchpoints really gives us new insights.

KS

Kayla S

04/23/22

4 out of 5

"Zendesk to Gorgias - Easy to use but still could use some improvements"

What do you like best about Gorgias? Chat service - customers are able to check on orders status, tracking, etc. Macros are easy to use!

AU

Anonymous User

04/22/22

4 out of 5

"A New Experience"

What do you like best about Gorgias? I like that the program is fully integrated with Shopify and that I can create refunds and new orders directly in tickets. The streamlining is extremely helpful with regard to saving some time swapping in between many tabs.

DB

Danielle B

04/22/22

4.5 out of 5

"Easy to learn and navigate!"

What do you like best about Gorgias? I found that Gorgias user experience was extremely easy to learn and found their customer service to be kind and patient with any questions I had. The design of the site was also very aesthetically pleasing!

AU

Anonymous User

04/22/22

4 out of 5

"Basic Agent"

What do you like best about Gorgias? I like having different app integrations available What do you dislike about Gorgias?

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].