9.6
Spot Score
Gorgias Reviews in June 2026: User Ratings, Pros & Cons
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Gorgias Reviews & Ratings
Spotsaas Editor’s POV
Gorgias is designed for organizations that prioritize customer relationship management. Its centralized approach to customer interactions helps businesses maintain strong relationships and improve support efficiency.Read more
Gorgias pros and cons
Centralized customer interactions
Efficient communication
Detailed customer insights
User-friendly interface
Limited third-party integrations
Basic reporting features
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Showing 281-290 out of 497
CM
Cory M
04/25/22
"Bringing all customer service need together in one place."
What do you like best about Gorgias? Being able to keep track of past conversations is key. What do you dislike about Gorgias?
AU
Anonymous User
04/25/22
"Go Gorgias!"
What do you like best about Gorgias? I really enjoy Gorgias ability to tag, set rules and automate the software to optimize the workflow. What do you dislike about Gorgias?
MS
Mike S
04/25/22
"Streamline your Customer Service"
What do you like best about Gorgias? It is great to have one dashboard to collate information from several sources. What do you dislike about Gorgias?
MS
Miranda S
04/25/22
"Fun and easy interface"
What do you like best about Gorgias? I like how easy it is to switch between social media, chats, and phone calls along with the easy access of apps like Shopify and Recharge from the customer's interaction window. I also enjoy how clear and crisp the phone connection continues to be.
AU
Anonymous User
04/25/22
"awesome"
What do you like best about Gorgias? the ease of use and clear navigation of the system What do you dislike about Gorgias?
AU
Anonymous User
04/25/22
"2 Months with Gorgias"
What do you like best about Gorgias? I like how you can plug in nearly every third-party platform you use for your company and the very specific filtering it allows you to do.
KS
Kayla S
04/23/22
"Zendesk to Gorgias - Easy to use but still could use some improvements"
What do you like best about Gorgias? Chat service - customers are able to check on orders status, tracking, etc. Macros are easy to use!
AU
Anonymous User
04/22/22
"A New Experience"
What do you like best about Gorgias? I like that the program is fully integrated with Shopify and that I can create refunds and new orders directly in tickets. The streamlining is extremely helpful with regard to saving some time swapping in between many tabs.
AU
Anonymous User
04/22/22
"Basic Agent"
What do you like best about Gorgias? I like having different app integrations available What do you dislike about Gorgias?
DB
Danielle B
04/22/22
"Easy to learn and navigate!"
What do you like best about Gorgias? I found that Gorgias user experience was extremely easy to learn and found their customer service to be kind and patient with any questions I had. The design of the site was also very aesthetically pleasing!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].