9.6
Spot Score
Gorgias Reviews in June 2026: User Ratings, Pros & Cons
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Gorgias Reviews & Ratings
Spotsaas Editor’s POV
Gorgias is designed for organizations that prioritize customer relationship management. Its centralized approach to customer interactions helps businesses maintain strong relationships and improve support efficiency.Read more
Gorgias pros and cons
Centralized customer interactions
Efficient communication
Detailed customer insights
User-friendly interface
Limited third-party integrations
Basic reporting features
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Showing 261-270 out of 497
AU
Anonymous User
04/26/22
"Great program - could use a few more options"
What do you like best about Gorgias? I love the user-friendly interface. It was relatively easy for our team to switch to Gorgias from our previous program, LiveAgent. The tutorial videos for the agents to watch were super helpful too!
AU
Anonymous User
04/26/22
"Best Customer Service platform I've tried!!!"
What do you like best about Gorgias? I like the simplicity of use and setup. It contains so many features but are all easy to use and train my team to use. What do you dislike about Gorgias?
AU
Anonymous User
04/26/22
"Has potential"
What do you like best about Gorgias? The interface for the agents was super simple to use and easy to understand. It's very similar to operating out your typical gmail, yahoo, inbox. The Shopify integration was a nice touch.
AU
Anonymous User
04/26/22
"Great but didn't fit our needs"
What do you like best about Gorgias? Worked well as a shared inbox. Easy to email customers and vendors from one inbox. What do you dislike about Gorgias?
AU
Anonymous User
04/26/22
"Extremely Easy to use!"
What do you like best about Gorgias? I love that there were in-depth explanations during training as well as lots of visuals to reference. I also love that you can go back and rewatch any trainings you feel you need.
SS
Shaina S
04/25/22
"So much in one place"
What do you like best about Gorgias? I like that you are able to combine so many things into one platform. Getting to see the customer journey from all the different touchpoints really gives us new insights.
AU
Anonymous User
04/25/22
"awesome"
What do you like best about Gorgias? the ease of use and clear navigation of the system What do you dislike about Gorgias?
JG
Jacob G
04/25/22
"Can Gorgias do everything?"
What do you like best about Gorgias? I love the integration possibilities. I have yet to delve into the full potential as far as social media, Magento, and email integration goes, but I am impressed thus far.
SS
Shaina S
04/25/22
"So much in one place"
What do you like best about Gorgias? I like that you are able to combine so many things into one platform. Getting to see the customer journey from all the different touchpoints really gives us new insights.
CM
Cory M
04/25/22
"Bringing all customer service need together in one place."
What do you like best about Gorgias? Being able to keep track of past conversations is key. What do you dislike about Gorgias?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].