Gist Reviews in May 2025: User Ratings, Pros & Cons

"Good chatting tool"

What do you like best about Gist? Gist chatting tool is awesome and it has great with their workflows and so on. Sequences can be used for cold reach outs. What do you dislike about Gist? The bot chat flows can be much better. There are a few issues with the tool which need to be addressed in a timely manner. What problems is Gist solving and how is that benefiting you? Live chat, is an easy way of using templates, the latest conversations, and the user details.

"Feature-rich customer support tool with a great UX"

What do you like best about Gist? Gist has a lot of great features and a great user experience for both site visitors and support agents. The onboarding was very intuitive, also thanks to their detailed knowledge base. So far we have only used the live chat and bots, but we are already working on migrating the custom knowledge base of our SaaS to Gist. What do you dislike about Gist? We would like to see a few more integrations, especially with Frill, SureCart, SureMembers and ...

"Amazing all in one suite of support and marketing tool"

What do you like best about Gist? It's all in one, I don't have to subscribe to many services What do you dislike about Gist? Nothing so far, it has all I need in one tool What problems is Gist solving and how is that benefiting you? Help center and live chat for my website

"Love the software, already recommended it to a friend who also subscribed to it"

What do you like best about Gist? Easy setup, extremely professional interface (UI) and UX. Love the live chat customer service they have to solve issues. What do you dislike about Gist? The software is amazing, I just wished they offer no branding for the professional plan. What problems is Gist solving and how is that benefiting you? Almost no other software makes it easier to convert visitors into leads or even clients than a live chat. And Gist is one of the most reliable ones around. ...

"Amazing Product and Support"

What do you like best about Gist? Easy to use, really powerfull tools to offer support to all my visitors. It solves my problems to offer support to my visitors when they on my site and blog and I help them to find the content they need. For me has been a life changer because is easy to be in contact and the messenger is compatible for desktop, tablets and mobile devices. What do you dislike about Gist? Some features are difficult to find and sometimes tkes some time to undersantad where ...

"So happy this product exists!"

What do you like best about Gist? I was able to eliminate multiple other software I used to run my business by switching to Gist. I'm very happy that I have everything I need in one easy to use dashboard. It's perfect. What do you dislike about Gist? Not much to be honest. There are a few other features I'd love to see such as project management features. What problems is Gist solving and how is that benefiting you? It's giving me easy access to communication with my customers. The live ...

"An absolute gem of a product that has made multiple tools redundent from my marketing and support"

What do you like best about Gist? Easy to use and the integrations with other plaforms via zapier or webhooks make syncing between different stacks and absolutely breeze What do you dislike about Gist? Managing multiple domains under one account has been a bit tricky but the dev team are working on this. What problems is Gist solving and how is that benefiting you? Live chat with my users has been difficult to crack in the past. Gist has helped to cure all of the issues and has helped open ...

"All-in-one tool for live chat, email marketing, automation and more"

What do you like best about Gist? Gist replaces a lot of separate tools for us, and brings a unified toolkit that is very easy to use, What do you dislike about Gist? At this point Gist has evolved to become a very complete tool. We've been using it since its early days. I would like to be able to use my current account on two separate websites (they're the same brand, just different countries). But that's about it. What problems is Gist solving and how is that benefiting you? Lead ...

"Gist is a great customer-engaging solution"

What do you like best about Gist? Gist has a complete marketing solution that provides a live chat, email marketing solution and chatbot solution that engages customers more with us. What do you dislike about Gist? I can only place the chat widget on 1 site unless I upgrade. That's ridiculous. What problems is Gist solving and how is that benefiting you? Their email marketing solution helps me to save money as I don't need to engage another email marketing platform for the same purpose. I ...

"Fantastic 'starter kit' CRM"

What do you like best about Gist? Excellent onboarding resources and helpful support chat to get everything set up and running smoothly. What do you dislike about Gist? If you have multiple organisations on your account, it can get a bit confusing with the admin. What problems is Gist solving and how is that benefiting you? Managing inquiries through our website.