Gatekeeper Reviews in September 2026: User Ratings, Pros & Cons

Finally a Procurement Platform that Connects People to the Market

What do you like best? Flexibility of Gatekeeper staff members to adjust the way to do things for our organization. It provides connectivity for Procurement personnel and the marketplace whilst presenting endless possibility. What do you dislike? Item descriptions need to be improved. The data entry persons working at Gatekeeper might need to polish up their knowledge around this area and be familiarised with UNSPSC codes. What business problems are you solving with the product? What ...

Organization of Gatekeeper

What do you like best? I like the ability to customize gatekeeper into what fits your needs. You can add or take away as many add-ons which makes it super user friendly. What do you dislike? Sometimes it the interface is a little laggy. What business problems are you solving with the product? What benefits have you realized? Everything is cohesive and organized in one place. It's super easy to find things.

Great Product - User Friendly

What do you like best? The system is intuitive and user-friendly, easy for most people to pick up and start to use with minimal training. The ability to sort contracts by vendor (funder in our case, type, start and end dates, etc. is very helpful, as is the ability to filter the data to provide a more limited subset of information. This has allowed us to be more proactive about certain contract renewals, develop greater insights into sources of funding, and What do you dislike? I would ...

Intuitive and innovative

What do you like best? Gatekeeper provides an intuitive system and is very responsive to our needs. I like Gatekeeper's ability to truly connect with the customer and Gatekeeper's will to actually listen to client's suggestions for improvement. They have a clear future roadmap and good communication channels to share updates and/or provide support. What do you dislike? I would like to have a mobile app. Also it would help our organisation to have the possibility to make our own reports ...

Great Product & Outstanding Service

What do you like best? The service team assigned to us is wonderful. Matt is fantastic to work with and the product is easy to use. The flexibility is refreshing and truly is a wonderful product platform. The workflows are simple to setup and provide maximum functional flexibility. The system has a lot of potential to expand with us as an enterprise grade platform solution. What do you dislike? Like any product certain functionality or features are offered as additional buy-ups versus ...

Very satisfied customer

What do you like best? Ideal system with feature set matches our needs. I like workflow flexibility, access control, bulk upload/update, flexible vendor and contract views, user management and dashboards. Overall, I like intuitive design, it helped our admin and end users to start using without much training. What do you dislike? I like all the features, but suggest having more flexibility and options to create additional dashboards. I am also looking for basic spend functionality ...

This tool is good and easy to use

What do you like best? The biggest advantage of this solution is controlling contracts. All information gathered in one place. It allows you to quickly get details about individual contracts. Useful for contract management. What do you dislike? I like everything in this solution except price. A bit high compared to competing tools and that's why I rate the product at 9 points instead of 10 points. Recommendations to others considering the product A useful tool for companies with many ...

Great way to keep on top of your contracts

What do you like best? Having made the upfront investment of recording the details of our subscriptions in Gatekeeper we now get timely reminders for each contract event and is able to avoid unnecessary (and costly auto-renewals for services no longer used. What do you dislike? While it's overall a very solid package, more work can be done on the UX to further minimise the steps required to log new contracts. A brilliant addition would be to automatically read the uploaded contract and ...

A great way for us to get organized

What do you like best? We really like the customization of the platform, its ease of use, and the ability to see our contracts at a high level so we can take actionable steps. What do you dislike? While there are tons of ways for us to add functionality and custom features, there are some UX oddities that seem to make it a bit more difficult to do certain things (adding Custom Fields, Adding Contract types, etc. We've also run into a handful of bugs and tech issues with Gatekeeper, ...

Good tool

What do you like best? I think Gatekeeper is a good tool for tracking dollars and expiration dates of contracts. Easy to use. What do you dislike? I would prefer the ability to upload documents in bulk. The reports are challenging. Recommendations to others considering the product This is a good product. We as a company are pleased with the performance of Gatekeeper. What business problems are you solving with the product? What benefits have you realized? Cotract Lifecycle management ...