Freshservice Reviews in July 2026: User Ratings, Pros & Cons

FreshService

What do you like best? Responsive Support Fully featured Cloud Based What do you dislike? Nothing (yet - the system meets all the requirements we have, any additional requirements are dealt with quickly by Fresh Service. Recommendations to others considering the product Do it What business problems are you solving with the product? What benefits have you realized? We are using Freshservice to track all of our IT Service Desk items, tickets, assets, changes. Having one ...

Very easy to use an great interface

Very easy to use an great interface . Very user friendly. Great customer service, always there to respond for any questions you have. Fast and reliable team

Quick and easy, highly customizable

FreshService and FreshDesk are awesome services that need little to no configuration to start and have ALOT of possible customization. The products are always in development so there's often new features and it's possible to have APPS that add integration to different applications (skype for example. Their support is fantastic (they ain't poorly shod shoemaker. Quick and easy, they know their stuff, are very kind and professional (even when it's a code 18 inch in front of the screen. If you ...

A good and full featured ticketing system

What do you like best? Responsive service and support. Implementation has gone well so far. We were able to import all of our existing tickets from our old system without issue. What do you dislike? We haven't encountered problems yet. So far the process has gone well. Recommendations to others considering the product Don't hesitate to contact support - they have always responded quickly and have been very helpful throughout our implementation. What business problems are you ...

Request the support and asking question

What do you like best? Quick respond and really helpful I have typed the wrong mail address for setup and support guided me to reset it in a short time. The respond time is least than 10 mins. What do you dislike? The first set up did not have to clear instruction and easy to make mistake What business problems are you solving with the product? What benefits have you realized? We are searching the IT services ticketing system and seem it is a reasonable option.

Good for small medium business

What do you like best? Freshservice provides affordable plan. It is good for start up businesses grow up and extend plan. What do you dislike? I wish they could make landing page for user easier Recommendations to others considering the product I recommend Freshservice for whom are seeking for affordable solution on IT asset management especially ITSM. What business problems are you solving with the product? What benefits have you realized? I’m looking for a system with limit ...

Great Product and support

What do you like best? Fast intuative interface nice looking and customisable with branding. What do you dislike? I know somethings are "comming soon" but would like to see a roadmap with timescales ..(it maybe there but havent found it yet Recommendations to others considering the product It will do most of what you want , I hope their S/W assent management is thought about as it will make it invaluable for SME What business problems are you solving with the product? What ...

Freshservice is a very good solution for IT-outsourcing companies

What do you like best? The communication between IT and сlients. What do you dislike? I live in Moscow (and our clients, and we need full Russian language. For example, now I can't change the word "Ticket" to "Заявка" in our system e-mail. What business problems are you solving with the product? What benefits have you realized? Freshservice is the Best ITSM system for small business and communities such as Universities, for example. Even for Hospitals.

FreshService usage

What do you like best? CMDB Canned Email Extraction is vary by field customized What do you dislike? Cannot do as follow: Cannot assign to another requester such Request approval, Cannot add watcher Cannot link ticket Only 3 free Agents Recommendations to others considering the product Easy to use What business problems are you solving with the product? What benefits have you realized? - Request to Release&Deployment

Freshservice

What do you like best? Quick response time, thorough investigation of the problem What do you dislike? Some features missing that I thought would be implemented by now but I understand these things take time. What business problems are you solving with the product? What benefits have you realized? Expedites and automates our helpdesk which frees our time and limits user downtime