8.2
SpotScore
FreshLime Reviews in July 2026: User Ratings, Pros & Cons
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FreshLime Reviews & Ratings
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Spotsaas Editor’s POV
FreshLime works best for small service businesses that need review management and customer outreach in one platform. Before shortlisting, verify that the chat and text features integrate with your existing phone system—FreshLime doesn't replace your primary communication tools, it layers on top. Check whether the analytics dashboard shows the specific metrics you ...Read more
FreshLime pros and cons
Excellent customer service with highly supportive and responsive representatives who assist with setup and ongoing needs.
Simplifies the process of collecting and automating reviews, increasing customer engagement and business visibility.
Effective communication tools (e.g., ChatBot and texting) help businesses reach out to current and past customers.
User-friendly and convenient for small businesses to manage online presence and gather more reviews.
Some reviews lacked details on dislikes or potential areas for improvement, limiting clarity on areas that could benefit from enhancement.
No recurring feedback indicated specific drawbacks, which might suggest a lack of wider user sampling or consistent issues to address.
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Showing 11-20 out of 20
AU
Anonymous User
03/01/21
"WebChatting and texting customers on fire"
What do you like best about FreshLime? I absolutely love FreshLime. Having started a new business in a new area in Los Angeles we had a LOT on our plates and I was overwhelmed with the process of communicating with both the customers we inherited when we bought the company and the new people we wanted as customers. FreshLime has a great ChatBot that helps us get more customers from our website faster, we can text them to get them back in to make use of their memberships, and we have a tool ...
Read more
BS
Buddy S
03/01/21
"Amazing technology provider....even more amazing people!"
What do you like best about FreshLime? The chat service is great. Freshlime also makes it easy to collect reviews. They help us keep in touch with customers that haven't done business with our company for awhile and they make texting a breeze!
DS
Deb S
03/01/21
"One of, if not the best customer service I've experienced in a while. Definitely customer focused"
What do you like best about FreshLime? Outstanding service. Always there to guide What do you dislike about FreshLime?
AU
Anonymous User
03/01/21
"Southpaws"
What do you like best about FreshLime? Excellent customer service. I work with Carlie Robertson and she always makes sure my needs are met. What do you dislike about FreshLime?
BA
Belmont A
03/01/21
"Amazing service! Best customer care in the industry."
What do you like best about FreshLime? FreshLime is extremely caring and responsive. They want their customers to exceed. What do you dislike about FreshLime?
EM
Elizabeth M
03/01/21
"Great for small businesses!"
What do you like best about FreshLime? FreshLime is an easy and convenient way for our technicians to get the word out about our business and to gain more reviews! We really love how the representatives give reports on how our business is doing with Google searches. All representatives of FreshLime are always extremely helpful of any problems we might have or questions we might need help with! I first began working with Cameron who was very helpful in setting our account up and then I have ...
Read more
AU
Anonymous User
03/01/21
"WebChatting and texting customers on fire"
What do you like best about FreshLime? I absolutely love FreshLime. Having started a new business in a new area in Los Angeles we had a LOT on our plates and I was overwhelmed with the process of communicating with both the customers we inherited when we bought the company and the new people we wanted as customers. FreshLime has a great ChatBot that helps us get more customers from our website faster, we can text them to get them back in to make use of their memberships, and we have a tool ...
Read more
BS
Buddy S
03/01/21
"Amazing technology provider....even more amazing people!"
What do you like best about FreshLime? The chat service is great. Freshlime also makes it easy to collect reviews. They help us keep in touch with customers that haven't done business with our company for awhile and they make texting a breeze!
DS
Deb S
03/01/21
"One of, if not the best customer service I've experienced in a while. Definitely customer focused"
What do you like best about FreshLime? Outstanding service. Always there to guide What do you dislike about FreshLime?
AU
Anonymous User
03/01/21
"Southpaws"
What do you like best about FreshLime? Excellent customer service. I work with Carlie Robertson and she always makes sure my needs are met. What do you dislike about FreshLime?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].