9.5
SpotScore
Freshdesk Reviews in July 2026: User Ratings, Pros & Cons
Empower your support team to excel.
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Starts from $15 / User / Month when Billed Yearly, also offers free forever plan
Freshdesk Reviews & Ratings
Spotsaas Editor’s POV
Freshdesk is a cloud-based help desk platform that handles support across email, chat, phone, and social media in a single inbox. Before shortlisting, verify that your team's workflow matches Freshdesk's ticket-based model—it works well for high-volume support teams but may feel rigid if you need custom case management. Check whether the automation rules meet ...Read more
Freshdesk pros and cons
Multi-channel support
User-friendly interface
Real-time collaboration
Customizable workflows
Limited offline capabilities
Can become expensive with add-ons
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Showing 721-722 out of 722
TK
Tanya Kristiansen
01/01/70
Never ever start a free trial with…
Never ever start a free trial with Freshdesk. Even though I cancelled in writing their agent upgraded me and extended my "free" trial. Then I was charged for 3 months in a row even though I had cancelled by email before the trial ended, and before the trial was due to expire anyway without express renewal. I have send files, screenshots, written and talked on the phone with them and they refuse to refund my money. I never even used the service!
HS
Henrik Stougaard Nielsen
01/01/70
Worst customer support I ever…
Worst customer support I ever experienced.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].